Join Global Relay as an Onsite Client Support Technician and engage with cutting-edge technology in a 24x7 support environment based in London. Focus on customer satisfaction and technical issue resolution for our Global Relay App Services.In this key role within the Client Support team, you'll provide comprehensive support for our app offerings, including messaging, voice, and WhatsApp features. You will not only resolve technical issues but also monitor customer trends to inform product development. Excellent communication skills are essential as you liaise with customers and internal teams.Key Responsibilities:Manage app service requests and customer interactionsImplement features related to messaging and voice capabilitiesConduct application support and user management tasksCollaborate on product testing and feedback reportingDocument issues and suggest improvements for user experienceRequirements:1-2 years experience in a SaaS model1-2 years in helpdesk or customer service rolesStrong skills in fast-paced environmentsWillingness to work flexible shiftsEmbrace the chance to impact customer experience at Global Relay through your technical expertise.

📌 Global Relay Onsite Client Support Technician (Vancouver)
🏢 Global Relay
📍 Vancouver