We're looking for an onsite Customer Service Representative in the manufacturingindustry. Our client is a proudly Canadian, family-owned organization with over70 years of success and a reputation for quality, stability, and exceptionalcustomer service. Known for their strong employee retention and supportiveculture, many team members have built careers spanning 15+ years with thecompany. The Customer Service Representative in Calgary, AB will be responsiblefor managing customer relationships, processing orders, coordinatingcommunications, and ensuring customers always receive exceptional service.
Customer Service Representative responsibilities: Respond to and triage incoming customer inquiries via phone and email
Build and maintain strong relationships with B2B customers, retailers,dealers, and distribution centres
Provide customers with timely order updates, shipment information, anddelivery status updates
Process customer orders accurately within the company's ERP system
Prepare production paperwork, labels, work instructions, and supportingdocumentation
Coordinate with manufacturing, production, shipping, and internal departmentsto ensure customer needs are met
Investigate and resolve customer issues while maintaining a positive customerexperience
Proactively communicate updates to customers, particularly when delays orchallenges arise
Follow up consistently to ensure customer inquiries and concerns are fullyresolved
Maintain accurate records of customer interactions, orders, and documentation
Support internal administrative functions related to order management andproduction processes
Contribute to a collaborative and team-oriented office setting




The successful candidate has: Previous experience in customer service, client services, order management,customer support, or a related role
Experience in a manufacturing, industrial, warehousing, logistics, or distributionenvironment is considered a strong asset.
Exceptional verbal and written communication skills
Proven ability to build positive customer relationships and deliver outstanding service
Strong organizational skills with the ability to manage multiple priorities simultaneously
Experience working in a fast-paced environment
Strong attention to detail and commitment to accuracy
Accountability, reliability, and excellent attendance
Sound judgment and the ability to assess situations and make decisions independently
Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
Customer-focused mindset with a reputation for proactive follow-up and responsiveness
Ability to work independently while contributing positively to a team environment
Compensation and benefits: The discussed salary range is $50,000 - $55,000
Comprehensive medical, dental, and vision benefits
RRSP matching program
Employee pricing on company products
Monday to Friday schedule, 8:00 AM to 4:30 PM
Stable, long-term career chance with a highly respected Canadian manufacturer
Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention
Candidates must be legally authorized to work in Canada.

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📌 Customer Service Representative (Alberta)
🏢 Kibbi
📍 Alberta