DescriptionPosition Type:Full TimeWork Location:Markham, ONWork Arrangement:HybridWork Hours:Monday to Friday - standard business hoursTravel Required:YesA proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.Come and join our team! But first, let us tell you why we love working here:We are 100% Canadian with locations across the countryState-of-the-art facilities to provide high-quality products and servicesThe opportunity to be a part of a winning, high-performing teamCollaborative, engaging workplace culture – we are passionate about our people!Versatile working environment that promotes a healthy work-life balanceDiverse and inclusive culture where your talent and commitment to excellence is welcomed and valuedHigh-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the yearThe Opportunity:Reporting to the Director, Department of Operational Excellence, the Senior Implementation Manageris responsible forreviewing, analyzing, and evaluating business requirements and processes for existing and future business and technology solutions.Excellent communication, analyticalskillsand sound judgement arerequiredfor success. The Implementation Manager is accountable to document requirements, define scope andobjectives, and formulate and communicate to stakeholders to support the strategic Sentrex business solutions. Expert knowledge of UX/UI Design tools is highly desired.We are looking for a highly accountable and flexible individual with passion and ability to work in a high growth-matrix organization. The right candidate will be adept at handling many competing priorities supporting Product Management, Software Development, Quality and Business Solution teams to ensure requirements are testable and unambiguous in developing leading edge Healthcare solutions.A Day in the Life (What you will do here):Communicate with and manage effectively cross functional stakeholders to understand their business requirements and develop a cohesive implementation approach taking into consideration their specific needsManage stakeholder and project expectations through regular meetings, and status reportsTroubleshoot and recommend solutions to implementation problems or challengesIdentifypotential risks and issues and proactively develop mitigation strategiesMonitor the post-implementation solution to ensure it is functioning as intended and providing expected resultsDocument best practices and lessons learned to continuously improve the implementation process and stakeholder satisfactionProactivelyidentifyareas of growth, improvement opportunities and their associated issues and solutions for consideration whileparticipatingin leadership meetingsFacilitate Business reviews to perform analysis of existing current state and future state processes and business solutionsCollaborate with various stakeholders to obtain requirements and translate needs and high-level technical specifications to ensure that operational requirements are accurately representedAnalyze and model business functions, processes, information flows, and data structures using methodical and consistent techniquesDevelop orassistin the development of SOPs, Work instructions, Forms, SOWs,scriptingand process flows as part of the implementationDeliver user flows, wireframes, UX/UI mock-ups, interactive prototypes as defined by each projectobjectiveusing leading industry design toolsIdentifyinformation flows, processes/procedures, and data objects meeting business requirementsManage information collection from various sources and stakeholders to store,maintainand version manage the information. Ensure that processes, designstandardsand procedures are followedUnderstand the relationships, dependencies, and impact of relevant business functionsPrepare technical reports by collecting, analyzing, and summarizing information and trendsPerform reviews and analyses of current processes using operational metrics and reports asrequiredConduct ad hoc analyses to investigate ongoing or one-time operational issuesConsult on issues such as business processes, workflow, productivity, quality, and solution designParticipate in strategic customer meetings and other business reviews to ensure understanding of customers’business requirements.Collaborate and communicate with internal stakeholders to support organizational initiatives asrequired.What you need to ensure you are set up for success:Minimum of 5 + years of experience as technical Business Analyst role supporting technology enabled initiatives.Ideally minimum of 5 years of experience in implementing cross functional initiativesIdeally minimum of 5 yearsin systemdevelopment,



database and analysis and two to three years in prototyping and requirements analysis is desired.Ideally minimum of 5 years of experience with user personas, empathy maps, user journeys, user flows, wireframes, mock-ups, presentations, and reportsExpert knowledge of UX/UI Design tools is highly desired.Strong organizational skillsExpert knowledge of industry requirements gathering analysis and prototyping design toolsStrong Knowledge of project/IT lifecycle using Agilemethodologyin sprint-based developmentMaintains current knowledge of trends in technology and business processesStrong interpersonal skills with ability to motivate and influenceProven customer facing and facilitation experienceCritical thinking, judgement, stronganalytical, conceptual, and problem-solving skills withademonstratedtrack recordofdelivery on various design projectsHealthcare Business background with PSP (Patient Support Programs) and/or HCP (Health Care Providers) support is an assetImpeccable written and spoken communication skillsExcellent listening and facilitation skillsBachelor’s Degree or comparable work experienceWhat makes you a great fit for this team:Your commitment to providing a high level of service to your internal and external clients.You are highly adaptable with a track record of success during times of growth and organizational change.You have a proven track record of developing trust and influence at multiple levels.You demonstrate an impactful and candid communication style.You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.We value our employees! Our permanent full-time employees are provided with a:Competitive Salary and generous vacation entitlementWellness Program (5 paid days off for your well-being!)Paid Sick DaysCompetitive Benefits Package including Dental & Extended Health Benefits, AD&D;, LTD & Employee/Dependent Life InsuranceEmployee & Family Assistance ProgramRRSP Matching ProgramThe anticipated base salary hiring range for this role is $105K to $122.5K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.Sentrex Health Solutions is proud to be an equal prospect employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.Accommodations can be made available upon request for those candidates taking part in the selection process.Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.#J-18808-Ljbffr

📌 Customer-Centric Implementation Manager (Winnipeg)
🏢 Charles River Development
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