Drop-in Support Worker- 6 month Term OpportunityAbout the OpportunityShelter Nova Scotia is offering employment for a 6 month project to expand our walk- in service at The Hub, located at 101-5506 Cunard Street, to 5 days of service per week. The project will run with an emphasis on collecting data on client needs, program usage and trends for the purpose of informing the business case to expand The Hub program permanently.This is a 6 month term opportunityAbout the FacilityThe Hub supports people who are experiencing homelessness through a connection to Coordinated Access System (CAS), support with housing applications, and provides food, clothing, shower, and laundry access (laundry and shower are intended for those who sleep outside). It also serves as a space to build connection and belonging among those who are housed but experiencing isolation and loneliness. The Hub also administers a fund to disperse to people in need of non-recurring prevention and diversion funds.Compensation:$34 an hour + 4% vacation pay.RequirementsPost secondary experience or degree in Social Sciences, Social Work, Human Services or a Diploma from a recognized educational institution with relevant experience such as human services, social services, healthcare, or a combination of education and experience is requiredCertification in the following or the ability to obtain: Standard First Aid/CPR Level "C"; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Secure Food Handlers certificationSuccessfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record CheckHours of Work40 hours per week, includes days, evenings, weekends.Tentative schedule- Sun/Mon 09:00-17:00 and Tues/Wed/Thurs 12:30-20:30Deadline to apply:Thursday October 8th 2026 at 8:00am.Shelter Nova Scotia is committed to building a diverse and inclusive community without judgement. We value people for who they are, the uniqueness they bring and the opportunities to learn from our differences. We welcome applications from members of diverse communities.Job Description: Drop- in Support WorkerSummaryReporting to the Hub Coordinator, with oversight from the Director of Practice and Development, the Drop In Support Worker provides support to walk-in requests seeking access to meals, shower and laundry services, hygiene products, phone and internet. The Drop in in program also provides harm-reduction support and housing services, including help with applications, diversion, and eviction prevention. The approach is harm reducing, trauma aware and anti-oppressive.ResponsibilitiesClient Service DeliveryCapacity and willingness to become proficient in the policies, procedures, structure, mission, and mandate of Shelter Nova ScotiaAbility to adhere to a strict policy of confidentiality, code of conduct, policies and proceduresProficient verbal and written communication skillsConduct in a calm, professional mannerMust possess a mature,



professional outlook with an ability to experience sound judgement while treating clients with dignity and respectAttention to details and organizational skillsAdministrative skillsAbove average interpersonal skills with energy and enthusiasmAbility to remain awake, alert, and vigilant at all times while on dutyIdentify and advocate for individuals housed in one of our programs, experiencing homelessness, or at risk of homelessness, and refer to community programs as appropriateKnowledge of services offered via Opportunities and Social Development and applicable legislation and policies (Income Assistance)Develop, maintain, and strengthen relationships with clients, stakeholders and community partners to achieve goals and influence outcomesBe knowledgeable about the impact of poverty, homelessness and affordable housingAccurately and professionally document notes relating to client interactions and keep other team members up to date on client issues as appropriatePerform First Aid and/or CPR when requiredMaintain client privacy by sharing information only on a need-to-know basis - protect the confidential information of clientsAddress and resolve conflicts or sensitive situations in a positive and open manner, per established policies and proceduresEngage regularly and respectfully with clients and respond to queries and requests in a timely, respectful mannerProvide services based on harm-reduction principlesFacility OperationMaintain the daily operations of the facility including Drop-in, building security, proper storage of deliveries, daily cleaning, etc. as requiredFollow and maintain program requirements, expectations, and cleanliness within the facilityDuring designated times, prepare and provide access to meals, shower and laundry services, hygiene products, phone and internet for all walk-in clientsAction PlanningBuild trusting, non-judgmental relationships with individuals who may not otherwise access formal supports to increase engagement, safety, trust, and connection to services and supports.Provide solutions-focused care to clientsWork closely with community partners and other services providers/case managers to ensure continuity of care as required (i.E., medical treatment, shelter, housing, etc).Respond to crisis situations, emergency needs, and unpredictable situations by applying de-escalation, conflict resolution, emotional regulation, risk assessment, and problem-solving skills in accordance with established protocols, practice standards, and organizational policies to support client safety and wellbeing in dynamic and high-risk environment.Complete referralsCreate and facilitate life skills programming and group activities as scheduledContribute to collaborative interactions with clients and practice de-escalation techniques where appropriate and safe to do soRemain up to date on housing, diversion, and eviction prevention, applications and processesFacilitate activities required to support and enable Trusteeship Participate in housing services involving support with applications, diversion,



and eviction prevention services as requiredBe an active team playerOther duties, as requiredAdminData entry into HIFIS on a daily-basis to support housing-focusing case management. Information that includes, but is not limited to:oClient demographicsoClient housing historyoGoods and services referralsoCase notes/sessionsPrepare additional HIFIS and other progress and evaluation related reports on a monthly, quarterly, and annual basisComplete case notes and required paperwork accurately and timelyRecord and update appropriate information in HIFIS and/or Incident Reports as requiredComplete reports as assignedFollow policies and proceduresLiaise and familiarize yourself with other existing agencies that may be of assistance to some of our clientsOther duties, as requiredOccupational Health and SafetyBe knowledgeable of the Nova Scotia OH&S Act and regulations and abide by sameComply with the employee responsibilities as outlined in the Internal Responsibility System for OH&S and cooperating with occupational health and safety initiativesResponsible for following safe work procedures; using personal protective and safety equipment as requiredReporting any illness or injury immediately to their manager; reporting unsafe acts and unsafe conditionsOtherSupport volunteer and student placements by modeling professional behaviorSupport new employee orientation and training by assisting with training and knowledge transferPerform other related duties as assignedMonitor, track and report petty cash spending monthlyHazardsExposure to hazardous material (e.G. body fluids), sharps (e.G. needles), chemicals and noxious agents (e.G. infectious material)Exposure to second-hand smoke is possibleHazards associated with working in physical contact with clients with possible exposure to body fluids, infections, and communicable diseasesMental, Visual and Physical DemandWorking with guest group often leads to ambiguous situations that are stressful for the employees, management, and guests. Issues encountered are not easily unraveled, and solutions are at times difficult to address and achieveHigh stress environment, requiring sensitivity and confidentiality, and significant degree of visual and mental acuityChallenging, fast pace and constantly changing environment, with multiple interruptions and competing demandsTechnical CompetenciesPost secondary experience or degree in Social Sciences, Social Work, Human Services or a Diploma from a recognized educational institution with relevant experience such as human services, social services, healthcare, or a combination of education and experience is requiredCertification in the following or the ability to obtain: Standard First Aid/CPR Level "C"; Non-Violent Crisis Intervention; Applied Suicide Intervention Skills Training (ASIST); Workplace Hazardous Materials Information System (WHMIS); Safe Food Handlers certificationSuccessfully obtain Child Abuse Registry check and/or Government of Canada Personnel Screening or Criminal Record CheckProficiency in Microsoft Applications, including Word, Excel, OutlookExperience with interviewing and intervention techniques is considered an assetKnowledge of mental health and addictions is an assetHours40 Hours per week per assigned schedule

📌 Drop-In Support Worker- 6 Month Term Opportunity (Halifax Regional Municipality)
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📍 Halifax Regional Municipality