SummaryThe Operations Associate supports daily store operations and order fulfillment by managing POS transactions, cash handling, and service desk responsibilities. The role assists with e-commerce picking, BOPIS operations, inventory control, and on-floor logistics to maintain merchandising standards. The associate also provides occasional sales-floor support and cross-functional assistance to ensure an exceptional customer experience.ResponsibilitiesProcess client transactions accurately through the POS and manage cash handling tasks (open/close registers, prepare deposits).Collect and update client contact information and maintain client files.Support service desk activities, provide basic client resolution, and escalate issues when appropriate.Pick e-commerce and IST orders, support BOPIS operations and achieve target pick rates.Assist with on-floor logistics including markdowns, re-ticketing, re-tagging,



and restocking returns.Assist visual team with seasonal merchandise changes, displays, and inventory preparations/counts.Provide versatile support on the sales floor and participate in daily tasks and ad-hoc projects.RequirementsMinimum of 2 years of retail experience, preferably in a luxury or customer-facing environment.Experience with shipping, receiving, merchandising, order fulfillment and inventory management.Prior service desk or client-facing experience providing exceptional customer service preferred.Strong multi-tasking skills, calm under pressure, and excellent communication.Demonstrated interest in retail technology and ability to use tech solutions to support operations.Ability to work effectively as part of a team and support cross-functional initiatives.

📌 Operations Associate - Sherway Gardens (Toronto)
🏢 brobstongroup.com - Jobboard
📍 Toronto