Join a tech company that’s making a difference in healthcare

At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.

The role

Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra's cutting‑edge technology and expertise to enhance patient care and streamline medical workflows. We’re seeking service‑minded individuals with a passion for healthcare. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.

Customer Communication & Case Management

• Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.
• Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.
• Engage directly with customers, partners, and distributors to gather technical information, clarify system behavior, and communicate updates throughout the resolution process.

System Deployment & Configuration

• Perform independent installation and configuration of Windows‑based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within Sectra’s imaging environment.
• Configure and support Microsoft Azure cloud‑based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.

Integration & Interoperability

• Independently implement integrations between Sectra’s solutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard‑based interfaces (DICOM, HL7, IHE) and custom APIs.
• Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.

Technical Troubleshooting & Subject Matter Expertise

• Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.
• Maintain and continuously expand strong working knowledge of Sectra’s product suite, including software applications, hardware infrastructure, and associated services.
• Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.

Rejoignez une entreprise technologique qui transforme le domaine de la sante

Chez Sectra Canada, notre objectif est d’introduire sur le marche canadien une solution mondiale de TI medicales de premier plan, afin de devenir le principal fournisseur de solutions d’imagerie d’entreprise et de PACS au pays. Nos clients œuvrent dans certaines des fonctions les plus critiques du systeme de sante canadien, et nous sommes idealement places pour les aider a optimiser les soins centres sur le patient. Nos solutions d’imagerie d’entreprise, modulaires et evolutives, permettent aux prestataires de soins de se developper d’une specialite a l’autre,



tout en modernisant les systemes d’imagerie medicale du pays grace a des technologies de pointe — le tout en protegeant les informations les plus sensibles des patients et des professionnels de la sante.

Le poste

Sectra se lance dans une initiative pancanadienne visant a diriger des projets de remplacement de PACS a l’echelle regionale et provinciale. Notre ambition est de transformer les solutions d’imagerie medicale a travers le pays, en nous appuyant sur la technologie de pointe Sectra et notre expertise reconnue afin d’ameliorer les soins aux patients et d’optimiser les flux de travail cliniques. Nous recherchons des personnes orientees service, passionnees par la sante et la technologie. En tant qu’Ingenieur technique, vous jouerez un role cle dans la conception, le deploiement et le soutien de systemes critiques ayant un impact direct sur les resultats cliniques.

Communication client & gestion des cas

• Gerer de maniere autonome les demandes de support technique enregistrees dans le systeme ServiceDesk, en documentant avec precision les actions entreprises, les solutions apportees et les modifications systeme effectuees.
• Escalader les problemes complexes ou non resolus aux ingenieurs seniors ou aux equipes specialisees, lorsque necessaire.
• Communiquer directement avec les clients, partenaires et distributeurs afin de recueillir des informations techniques, clarifier le comportement du systeme et transmettre des mises a jour tout au long du processus de resolution.

Deploiement & configuration des systemes

• Effectuer de façon autonome l’installation et la configuration de serveurs Windows, des instances MS SQL Server, des applications d’entreprise ainsi que des integrations Active Directory dans l’environnement d’imagerie Sectra.
• Configurer et maintenir les deploiements en cloud sur Microsoft Azure pour les systemes TI en sante, en assurant une configuration adequate, evolutive et conforme aux normes de securite.

Integration & interoperabilite

• Realiser de maniere autonome l’integration entre les solutions Sectra et des systemes externes (DME, RIS, HIS, outils d’intelligence artificielle), a l’aide d’interfaces standards (DICOM, HL7, IHE) et d’API personnalisees.
• Depanner et resoudre les problemes d’interoperabilite lies aux flux d’imagerie, a la connectivite des systemes et aux protocoles d’echange de donnees.

Diagnostic technique & expertise

• Servir de ressource technique dans le diagnostic et la resolution de problemes complexes lies a la performance, a la configuration ou aux integrations des systemes.
• Maintenir et enrichir continuellement une connaissance approfondie de la suite de produits Sectra — logiciels, infrastructure materielle et services associes.
• Demontrer une expertise technique dans des domaines cles selon les besoins des projets, des clients ou du developpement de l’equipe.

So are you a fit?

• Excellent communication and organizational skills, both written and oral in English and French, with a passion for healthcare and technology.
• A degree in computer engineering, health informatics, or related field with strong academic performance.
• Experience in a fast‑paced IT environment.
• Proficient experience in healthcare IT, technical support, or system administration.
• Working knowledge of PACS/RIS system, HL7/DICOM standards, and clinical workflows.
• Experience with Windows Server, MS SQL, Active Directory, and VMware.
• Experience with scripting (e.g., PowerShell or Python)
  
  
  
  and cloud environments like Microsoft Azure is an asset.
• A passion for service excellence, with exceptional customer service.
• Highly organized and deadline‑driven, and enjoy a fast‑paced work setting.

How We Make Your Work Meaningful And Rewarded

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup yet enjoy the stability of a well‑established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

Benefits and perks

• Education assistance for team members to continuously enhance their knowledge
• Robust health, dental and vision perks, effective the month following your start date
• Monthly health spending account
• RRSP matching after 3 months of employment
• Reimbursement of home internet expense
• 4 weeks of vacation at a minimum

Our salary range for this role falls between $88,900 and $117,200. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non‑discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

We use AI‑powered tools to help streamline our hiring process, but rest assured—every application is personally reviewed by a qualified recruiter to ensure fairness, accuracy, and compliance with employment standards.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

Employeur garant de l’egalite des chances

La sante est une priorite universelle. C’est pourquoi nous avons besoin de personnes de tous horizons pour batir une societe plus saine et plus securitaire. Nos employes ont des forces, interets et experiences varies, mais partagent une meme passion : ameliorer la vie des gens. Nous valorisons la diversite, la difference et les points de vue uniques. Notre politique de non‑discrimination s’applique a toutes les etapes de l’emploi : recrutement, promotions, conditions de travail, remuneration, avantages, acces aux installations et fin d’emploi.

Nous utilisons des outils alimentés par l’IA pour optimiser le processus de recrutement, mais soyez assurés que chaque candidature est examinée personnellement par un recruteur qualifié, afin de garantir équité, précision et conformité aux normes d’emploi. Selon le poste, une vérification de sécurité obligatoire pourra être effectuée. Pour toute question, veuillez contacter l’équipe de recrutement dédiée. En savoir plus sur notre processus de recrutement ici.