Are you highly organized, detail-oriented, and thrive in a fast-paced environment? Do you enjoy problem-solving and making sure everything runs smoothly behind the scenes?

We’re looking for a Dispatch Scheduler / Planner to join our Operations team and play a key role in keeping our people, vehicles, and equipment moving efficiently to meet customer needs.

What You’ll Do

As our Dispatch Scheduler / Planner, you’ll be at the hub that keeps our operation running: helping coordinate our people, vehicles, and equipment to ensure we can respond effectively to operational and customer needs.

Scheduling & Operational Planning

- Build and manage daily schedules for crews, vehicles, and equipment.
- Coordinate both scheduled and emerging urgent customer service requests.
- Monitor resource availability, adjusting schedules as operational needs change.
- Coordinate with operations and sales teams to align scheduling and resource allocation with business priorities.
- Support after-hours scheduling requirements and participate in the On-Call rotation.
- Identify opportunities to improve scheduling processes, resource utilization, and overall operational efficiency.

Customer/Employee Support

- Act as a key point of contact for employees, supervisors, and customers regarding scheduling and service coordination.
- Communicate schedule changes, delays, job requirements, and other important updates in a timely and professional manner.
- Respond to customer requests and operational issues, helping coordinate solutions and escalating concerns when required.
- Provide responsive, solutions-focused support while balancing employee, operational, and customer needs.

Compliance & Reporting





- Maintain accurate and up-to-date scheduling and job records.
- Track and report on key operational information, including utilization, equipment downtime, and scheduling changes.
- Maintain schedule related to vacation requests, employee availability, and job detail requirements.
- Support compliance with company procedures, customer requirements, and applicable scheduling and operational documentation.
- Assist with preparing operational reports and identifying trends or gaps that may require follow-up.

What We’re Looking For

- Experience in scheduling, workforce planning, or dispatch (construction/utility/fleet experience is a plus).
- Strong organizational and time management skills—you can juggle multiple moving parts without missing a beat.
- Clear and confident communicator who works well with both customers and internal teams.
- Proficiency with Microsoft Office (Excel, Word, Outlook); ERP or scheduling software experience is an asset.
- A proactive problem-solver who thrives under pressure.

What We Offer

- Full-time position with a regular schedule of Monday-Friday
- Competitive pay and benefits package.
- A collaborative team environment where your contributions directly impact success.




- Opportunities to learn and grow with a company that values continuous improvement.

Why Join Us?

At OE Utility Services, we’re more than a utility partner, we’re people united by purpose. Formerly Ontario Excavac, our recent name reflects the full range of end-to-end services we deliver, from hydro excavation to gas, water, restoration, and soil processing. What hasn’t changed is our commitment to doing the right thing: leaving things better than we found them.

Guided by respect, safety, responsiveness, and sustainability, we embrace meaningful work that helps communities thrive. When you join OE, you’re part of a team driven by innovation, teamwork, and genuine carefor the environment, for our customers, and for each other.
______________________

At OE Utility Services, our human recruiters review applications for all jobs we post. Human decision-making is used throughout the hiring process and always to make the final hiring decision. We supplement our human review of applications with AI-assisted tools to support initial screening and assessment of applications based on job-related criteria. This advertisement is for an existing job opening.

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:

- Concord, ON L4K 1K2: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Scheduling: 1 year (preferred)

Work Location: In person

📌 Dispatch Scheduler/Planner (Concord)
🏢 OE Utility Services
📍 Concord