Job Overview

We are seeking a motivated and relationship-focused Account Manager to manage and support our existing B2B wholesale customers.

This role combines account management, customer service, sales, and day-to-day order support. You will be responsible for maintaining strong relationships with assigned customers, understanding their business needs, supporting their daily account requirements, and actively introducing new products, promotions, and sales opportunities.

This is not only a customer service role. We are looking for someone who can take ownership of customer accounts, build long-term relationships, and proactively identify opportunities to increase customer engagement and sales.

Previous experience in B2B sales, account management, wholesale, distribution, or territory sales is highly preferred.

Duties

- Manage and maintain relationships with assigned B2B customer accounts
- Act as the main point of contact for customers and take ownership of their day-to-day account needs
- Build strong, long-term relationships with customers through regular communication and follow-up
- Understand customer purchasing patterns, business needs, and product preferences
- Proactively introduce and promote new products, promotions, and product launches
- Identify upselling and cross-selling opportunities within existing customer accounts
- Encourage customers to try new products and increase product adoption
- Assist customers with placing and managing wholesale orders
- Respond to inquiries regarding products, pricing, inventory, promotions, and account matters
- Follow up on orders,



shipping status, deliveries, and outstanding customer requests
- Assist with defective product claims and RMA requests
- Follow up on outstanding payments when required
- Work closely with warehouse, accounting, and internal teams to resolve customer issues
- Maintain accurate customer notes, account information, and follow-up records
- Monitor customer activity and identify accounts that may require additional follow-up or attention
- Provide professional and timely support through phone, email, and messaging platforms
- Maintain a strong understanding of current products, recent launches, and promotions in order to confidently recommend products to customers

Skills & Qualifications
- Previous experience in B2B sales, account management, wholesale, distribution, or territory sales is strongly preferred
- Strong customer relationship management and communication skills
- Ability to build trust and maintain long-term business relationships
- Comfortable actively promoting products and identifying sales opportunities
- Strong follow-up skills and a proactive approach to account management
- Excellent customer service and problem-solving abilities




- Strong organizational skills and attention to detail
- Comfortable managing multiple customer accounts and priorities
- Ability to learn product information quickly and communicate product features clearly
- Experience using CRM, ordering, or sales management systems is an asset
- Previous experience in the vape, convenience retail, tobacco, beverage, or related wholesale industry is an asset
- Comfortable communicating with customers by phone, email, and messaging platforms
- Ability to work independently while coordinating with internal teams
- Multilingual abilities are an asset

What We Are Looking For We are looking for someone who sees customer accounts as more than just orders and service requests.

A strong Account Manager should understand their customers, stay in regular contact, recognize sales opportunities, introduce new products confidently, and make sure customers receive consistent and reliable support.

The right candidate will be proactive rather than reactive. Instead of only responding when a customer reaches out, you should be comfortable checking in with customers, following up on opportunities, recommending relevant products, and strengthening the overall business relationship.

At the same time, this role still requires strong attention to detail and follow-through. Account Managers are expected to support customers throughout the full process, including ordering, shipping, payment follow-up, RMA requests, and after-sales service.

Pay: From $54,000.00 per year

Work Location: In person

📌 Account Manager –B Wholesale (Edmonton)
🏢 Horizon Distribution
📍 Edmonton