At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

At Freedom

Mobile, we're not just a team, we're a community dedicated to providing exceptional service with a personal touch. Our commitment runs deep—24/7/365—to ensure our customers always have a helping hand whenever they need it.

Customer Interaction: Engage with our Mobile service users to handle everything from basic account queries to technical troubleshooting, ensuring every customer feels valued and understood. Guide customers through our extensive product portfolio to find the best solutions that enhance their experience and satisfaction.

Brand Advocacy: Become a trusted voice of our brand, showcasing your deep knowledge of our offerings and instilling confidence in our customers.

Performance Excellence: Aim high and exceed not just the expectations set for individual performance but also contribute to team goals in a spirited environment.

Experienced: You’ve demonstrated your customer service prowess in retail, sales, or call center settings. Tech-Savvy: Proficient in navigating multiple computer systems and tools, including billing systems, internal platforms, and Microsoft Office.

Insightful:



Skilled in engaging customers by asking insightful questions to fully understand and meet their needs. Armed with a “can-do” attitude, your customer-focused approach helps you handle challenging situations with sincerity and integrity. *** This position is 100% ‘work from home’ and you will need to have a suitable working environment (quiet, private, sufficient internet etc). Take advantage of a customizable health & dental advantages program and opportunities for company-matched pension (according to position).

Promote your health with the wellness program , which focuses on physical, psychological, financial, and social health. Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare. Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.

This posting is for an existing vacancy. Check out our Activity Report for an overview of the projects to which you could contribute ! We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong.

We're eager to discover all the qualities that make you unique! If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us. #

📌 Account Services & Billing Representative (Calgary)
🏢 Quebecor
📍 Calgary