Administrative Coordinator / Optical Assistant The Eyeglass Factory

Thornhill, ON

Full-time, 35–40 hours per week

$20–$26 per hour, depending on experience The Eyeglass Factory is a busy independent optical store in Thornhill. We're looking for a friendly, organized and reliable person to join our team in a full-time administrative role.

A big part of the job is keeping things organized and making sure things don't get missed. You'll answer phones, book appointments, handle paperwork and follow-ups, communicate with customers and suppliers, and help with the day-to-day tasks that keep the store running.We're a small team, so the job isn't strictly administrative. When the store gets busy, everyone helps out. You'll also help customers with pickups, payments and eventually basic optical sales and frame selection.

You don't need optical experience. We're happy to train the right person.

What you'll be doing

- Answering phones and helping with customer inquiries

- Booking and managing appointments
- Handling emails, paperwork and other administrative work
- Keeping track of orders, follow-ups and things that still need to be done
- Calling customers about orders and appointments
- Communicating with suppliers and other offices
- Processing payments and helping with pickups
- Helping keep the store organized
- Assisting our opticians and other staff as needed
- Helping customers on the sales floor when we're busy
- Learning about frames, lenses and basic optical sales




- Taking on more responsibility as you learn the business

What we're looking for We're looking for someone who is organized, dependable and positive with people.

You should be comfortable talking to customers in person and on the phone, using computers, learning new systems and keeping track of several things at once.

We're especially interested in someone who takes initiative. If you see something that needs to be done, we'd like you to deal with it rather than wait to be asked.

Experience in an office, medical or dental office, optical store, retail or customer service would be helpful, but it isn't required. More important to us is finding someone who is reliable, learns quickly, gets along well with people and wants to stay and grow with the job.

What we offer

- $20–$26 per hour, depending on experience
- 35–40 hours per week

- Consistent hours

- Health benefits
- Employee discounts on eyewear for you and your family
- Training provided
- A small, established team
- A job with a mix of administrative and customer-facing work
- Opportunity to learn the optical business and take on more responsibility over time

Applying Please send us your resume and a short note about yourself, your previous work experience and why you think you'd be a good fit for this position.

Only candidates selected for an interview will be contacted.

Pay: $20.00-$26.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

📌 Administrative Coordinator / Optical Assistant (Thornhill)
🏢 The Eyeglass Factory
📍 Thornhill