Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results.

Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, transparent/concise communication. Ensures patient confidentiality.

Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests.

Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned. Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III Union: HSAA OFFICE CLERICAL Unit and Program: Client Response, Lab Information Centre Primary Location: Manulife Place Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 02-OCT-2026 Employee Class: Regular Full Time Date Available: 02-NOV-2026 Length of Shift in weeks: 2 Shifts per cycle: 10 Days Off: As Per Rotation Minimum Salary: $24.97 Maximum Salary: $30.34 Vehicle Requirement: Not Applicable Classification: Administrative Support III Union: HSAA OFFICE CLERICAL Unit and Program: Client Response,



Lab Information Centre Primary Location: Manulife Place Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 02-OCT-2026 Employee Class: Regular Full Time Date Available: 02-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $24.97 Maximum Salary: $30.34 Vehicle Requirement: Not Applicable Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required

Qualifications

As Required.

Preferred

Qualifications

Related post-secondary ed.(E.g.

Medical Office

Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience.

Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years. Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security

Screening

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL. Create and manage profiles for future opportunities.

📌 Administrative Support III (Edmonton)
🏢 Alberta Health Services (AHS)
📍 Edmonton