Company: OptoDoc

Location: Fort McMurray, AB

Job Type: Full-time, Permanent

Compensation: Competitive hourly wage ($22.00–$28.00/hour, commensurate with experience) + performance incentives & staff benefits

About OptoDoc OptoDoc is a premier eye care clinic and optical dispensary dedicated to providing comprehensive vision care, advanced diagnostic testing, and quality eyewear to the Fort McMurray community. We take pride in delivering a patient-centered experience backed by modern clinical technology and a collaborative, supportive team culture.

Position Overview We are looking for an experienced, detail-oriented Advanced Medical Receptionist & Administrative position to anchor our front-of-house operations. This is not an entry-level clerk role—we need a proactive coordinator who excels at managing patient flow, handling clinical scheduling, navigating insurance billing, and maintaining seamless communication between patients and clinical staff.

Key Responsibilities

- Front Desk Operations: Manage clinic reception, greet patients warmly, facilitate check-in/out procedures, and ensure an organized, efficient lobby environment.
- Appointment & Schedule Management: Coordinate patient appointments, diagnostic testing slots, follow-ups, and emergency triage with precision.
- Insurance & Direct Billing: Verify Alberta Health Care coverage, submit third-party direct billing (e.g., Blue Cross, Sun Life, Canada Life), and process payments accurately.
- Patient Communication: Manage multi-line phone systems, triage patient inquiries, send appointment reminders, and follow up on specialist referrals.
- Optical & Administrative Support: Assist with patient intake paperwork, medical records maintenance (EMR), correspondence, and liaise with the optical dispensary team regarding eyewear pick-ups and order statuses.
- Workflow Optimization: Identify operational bottlenecks, uphold clinic protocols, and support administrative training for junior team members.

Qualifications & Experience

- Experience:



Minimum 2+ years of administrative or reception experience in a medical, optometric, or dental practice setting.
- Billing Proficiency: Working knowledge of Alberta Health Care billing rules and private insurance direct-billing portals (Telus eHealth, provider portals).
- Technical Skills: Proficiency with Electronic Medical Records (EMR) / practice management software, Microsoft Office, and standard office hardware.
- Communication: Exceptional verbal and written communication skills with a professional, compassionate bedside manner.
- Organizational Acumen: Solid multitasking abilities, attention to detail, and sound judgment when prioritizing patient needs in a fast-paced environment.
- Local Reliability: Must be based in or able to commute reliably to Fort McMurray, AB.

What We Offer

- Competitive compensation reflecting your experience and expertise.
- Comprehensive vision care benefits and family optical discounts.
- Professional development opportunities in clinical eye care administration.
- Consistent, structured daytime schedule (no overnight shifts).
- A modern, well-equipped workspace with a close-knit, respectful team.

How to ApplyPlease submit your resume along with a brief cover letter highlighting your experience with medical administration and insurance billing. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Pay: $22.00-$28.00 per hour

Expected hours: 40.0 per week

Application question(s)

- How many years of medical, optometric, or dental office reception experience do you have?
- Do you have experience processing Alberta Health Care (AHC) claims or submitting direct billing via private insurance web portals (e.g., Telus Health, Blue Cross)?

* Which electronic medical record (EMR) or clinic management platforms have you used?
- Are you available to work a full-time daytime schedule Monday through Saturday on a rotating basis?

Experience:
- medical, optometric, or dental office : 2 years (required)

Location:
- Fort McMurray, AB T9H 4G8 (required)

Work Location: In person

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