Evening and weekend shifts will be required when hired and for a variable period. Advisor, Banking and Credit Services, Customer Relations Center You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs. Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.

Establish an advisory relationship by identifying current and potential needs and supporting client retention. Help members and clients become financially empowered by guiding them to use the digital tools available. Proactively update your knowledge by strategically monitoring your area of expertise.

A competitive wage starting at $26,41/hour, adjusted based on relevant experience. ~4 weeks of flexible vacation starting in the first year ~ Defined benefit pension plan that provides predictable, secure income throughout retirement ~ College diploma in a related field A minimum of one year of relevant experience in customer service Knowledge of French is required For certain positions, advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners,



members and/or clients Available to work Monday to Friday from 6 a.m. to 9 p.m. and Saturday to Sunday from 8 a.m. This position is currently remote. However, you may be required to come into the office a few times each quarter.

Consequently, you’ll need to be able to come into one of our call centres located at the following addresses: De Maisonneuve Ouest QC H3A 0H2 ou 4545, av. Pierre-De-Coubertin, Montréal QC H1V 0B2 Trois-Rivières - 3945, rue Bellefeuille, Trois-Rivières QC G9A 6K8 Granby – 450, rue Principale, Granby QC J2G 2X1 Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process.

Job Family

Member/client sales and service (FG) We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

📌 Advisor, Banking and Credit Services, Customer Relations Center (Moncton)
🏢 Desjardins Group
📍 Moncton