Overview

We are seeking a dynamic and detail-oriented After-Sales Project Coordinator & Junior Quotes to join our team. This role is pivotal in managing post-sales projects, coordinating customer interactions, and supporting the quotation process to ensure seamless service delivery. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills, strong communication abilities, and a passion for delivering outstanding customer experiences.

This paid position offers an exciting opportunity to develop expertise in project management methodologies, vendor relations, and product development within a collaborative setting.

Duties

· Stay highly organized – this is the most important part of the role. Keep every after-sales issue tracked, up to date and easy for anyone on the team to follow.

· Develop the Standard Operating Procedure (SOP) and a ticketing or case-tracking system for the After-Sales team, building on the existing After-Sales workflow, and keep both current as the process evolves.

· Get back to customers, sales reps and contractors quickly, and keep them informed until their issue is resolved.

· Gather the right information from the customer and get it to the Barbican team members who need it.

· Own the After-Sales workflow from first call to closeout, making sure nothing falls through the cracks.

· Make sure the After-Sales Tech has all the information, parts and tools needed before heading to the field.

· Coordinate with Production, Engineering, Shipping and Accounting on replacement parts, shipping and billing.





· Keep after-sales records and documentation complete and current.

· Share recurring issues with the team so we can prevent them in the future.

· When after-sales work is lighter, help the Inside Sales Team prepare quotes.

· Provide direct support to the Inside Sales Manager on projects and initiatives as required.

· Adapt to evolving company needs, taking on additional duties as necessary.

· A highly organized person who keeps track of many moving pieces and never lets things slip.

· Experience building a ticketing system or setting up a process for managing customer service issues – this is a strong asset.

· Someone who responds quickly and keeps customers in the loop.

· A clear, calm communicator, especially when a customer has a problem.

· A self-motivated, proactive individual who takes ownership and follows issues through to resolution.

· The ability to manage multiple projects and priorities at the same time.

· A strong team player who can step in to help with quoting when needed.

· Proficiency in Microsoft Excel and PDF editors.

· Hands-on experience with ticketing or help desk tools (e.g., Zendesk, Freshdesk, HubSpot Service Hub, Jira Service Management)



or a CRM service module.

· Experience or knowledge in lighting or a related field is a plus but not required.

If you are a highly organized, responsive professional who thrives in a fast-paced environment and is committed to taking care of our customers, we want to hear from you. Join Barbican and be part of a team that values precision, collaboration, and excellence.

Qualifications

· Excel

· Adobe PDF

· Excellent verbal and written communication skills essential

· Excellent organization and time management skills

· Solid computer literacy

· Experience setting up or managing a ticketing, help desk or case management system

· Experience with CRM or order management software

· Ability to read drawings and spec sheets an asset

Physical Requirements

· Must be able to spend long periods of time sitting

· Must be able to lift replacement parts and samples occasionally

· Occasional travel to job sites in Canada and the U.S.

· Operation of desktop computer and peripherals

· Interaction with employees, management, customers and the public at large

Working in a busy office environment with frequent interruptions

Join us to be part of a vibrant team dedicated to delivering innovative solutions while advancing your career in a supportive environment that values your growth!

Pay: $45,000.00-$47,800.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 After-Sales Project Coordinator & Junior Quotes (Fort Erie)
🏢 Barbican Architectural Products
📍 Fort Erie