The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition, and health.

Grand Valley

Fortifiers, Fortified Nutrition, Farmers Depot, Direct Source Commodities, Livestack, True Foods, and Kindred Farmers. Across all divisions, we are united by a common purpose – helping our customers achieve better results through innovation, partnership, and trusted advice. Founded in 1960, Grand Valley Fortifiers specializes in the formulation, manufacture and sale of high quality, leading-edge mineral premixes for swine, dairy, beef and poultry producers.

We create opportunities for livestock & poultry farms to be more profitable by providing innovative products, programs and services which lower feeding and livestock producers costs, maximize animal performance, and increase nutritional and commercial value of our customers products. GVF is looking for a Animal Feed Customer Service Representative to join our team in Cambridge, Ontario! As a key part of our order desk customer service team, you will provide front-line service to our customers by managing all incoming orders with professionalism, efficiency, and the highest level of quality and care.

As an experienced customer service professional, you value the connections you make and the relationships you get to build every day with your customers. And for you, nothing feels more satisfying than being able to help people. By working in customer service, you get to do that every day.

This role is responsible for efficiently and professionally responding to all incoming orders and calls while maintaining a high level of quality and customer service. Some sales support will be required in the area of up selling or assisting Sales Specialists with any customer requests. This is a permanent, full-time position operating out of our production facility at 486 Main Street, Cambridge, Ontario.





Your regular working hours for this position are Monday to Friday 8:30am-5:30pm with a one-hour unpaid lunch break. Given the nature of this of this position there may be times where you will be required to work outside of these standard hours to meet the needs of the business. Connect with customers interested in placing an order, via phone, email, text, or walk-in.

Assess and uncover customer needs which includes researching and verifying their purchase history, promoting relevant products and product lines, and cross-selling where needed to ensure the customer has everything they need. Provide a high level of service using strong product knowledge. Process orders using our Feed Mill Manager software, with a high degree of care and accuracy.

Process and coordinate order corrections as needed (i.e. returns and/or credits of valuable). Provide support to our sales team as needed (upselling and promoting recent product lines, assisting with special requests, etc.). Document customer complaints and follow up in a timely manner.

Bachelor’s degree or diploma in agriculture, animal nutrition, science, business or a similar field ~3+ years of working experience in an inside sales or customer service focused role ~ Experience within the agriculture industry is an asset ~ Technologically savvy and proficient in Microsoft Office (Outlook, Word, Excel) ~ Competitive wages Extended health and dental benefits Profit sharing bonus Store discount at Valley Feeds We’re a family-owned business that values its people and the communities we serve. Whether through our work with customers, our support of employees, or our community involvement, we strive to live our values every day. Serving customers innovatively and well.

Consistently honest while honouring commitments with our customers, co-workers and suppliers.

Caring: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success. #

📌 Animal Feed Customer Service Representative (Cambridge)
🏢 GVF Group
📍 Cambridge