Assistant Manager, Facility Services Regular Full-Time (must be available to work Sunday through Thursday) Located in Toronto, the Art Gallery of Ontario is one of the largest art museums in North America, attracting approximately one million visitors annually. The AGO Collection of more than 120,000 works of art ranges from cutting-edge contemporary art to significant works by Indigenous and Canadian artists and European masterpieces. We are currently seeking a Regular Full-Time, Assistant Manager, Facility Services to join our Facility Services team.

Under the direction of the Deputy Director, Facility Services, the incumbent will manage the day-to-day activities of the assigned department personnel, ensuring productive, customer-focused delivery of housekeeping and other services. They will provide guidance and training to departmental staff and resolved service delivery issues.

The Assistant

Manager, Facility Services will work weekends and some evenings to support the operation of the building and delivery of services. Manages the delivery of services provided to the institution, focusing on efficient processes and resolving operational concerns and conflicts as they arise.Conducts ongoing and regular inspections of the work provided by facility services to the Gallery and takes appropriate action to resolve existing or potential health & safety, customer service, building or maintenance issues. Manages the work performance of subordinate departmental staff to bring the highest level of efficiency and performance through training, assigning,



scheduling and monitoring quality and completion of work, providing ongoing feedback and support.

Provides health & safety training in compliance with OHS legislation and standards.Assists in the hiring process. Under the direction of the Deputy Director, Facility Services, assists with the development and management of the budget for labour and materials related to housekeeping. Identifies equipment and material needs and ensures adequate stock, materials, and equipment are on hand.

Manages labour relations issues at the complaint stage, investigating and working toward resolution. Comprehensive knowledge of cleaning and housekeeping principles, procedures and work standards combined with a number of years directly related experience.

Knowledge of facility operation procedures: mail, shipping/receiving, maintenance, material handling, inventory. Working knowledge of appropriate computer systems. Demonstrated labour management and supervisory skills in a unionized environment.

Demonstrated customer service excellence. Well-developed administrative, organizational and trouble-shooting skills. Well-developed interpersonal and team building skills. Our commitment to Diversity, Equity, Inclusion and Accessibility: At the AGO, we lead global conversations from Toronto through extraordinary collections, exhibitions, and programs, reflecting the diverse community we serve.

Committed to fostering inclusion, diversity, equity, and accessibility, we embed these values into our strategic plan and ongoing priorities.

The Art

Gallery of Ontario is an Equal Opportunity Employer. #

📌 Assistant Manager Facility Services (Toronto)
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📍 Toronto