Customer Satisfaction: Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer. Provides prompt, courteous customer service and professionally resolves customer issues.

Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold. Resolves or assists to resolve routine customer concerns within established guidelines.

Facility Condition: Dusting and/or washing windows, counters, displays, store areas and bathrooms. Picking up and disposing of trash, litter or debris. Cleaning/checking equipment including the coffee machines; beverage, ice or other refrigeration units; Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.

Prepares or assists in preparing product inventory orders. places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls: Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes, placing all payments collected in the register and making correct change.

Financial Controls: Keeps accurate cash, sales, payroll and inventory control records and accounts for variances. Prepares and transmits the daily bookkeeping, invoicing, and gasoline data. Troubleshoots daily close out and shift sales analysis. Finalizes, transmits, and processes weekly time and attendance records and payroll. Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.

Staffing Controls: Oversees the activities of store employees as directed by the Store Manager. Performs shift supervision and assumes Store Manager responsibilities when needed; Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.



Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards. provides feedback to help employees improve performance and gives input on performance reviews.

Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Security Controls: Assists the Store Manager in maintaining a safe setting for employees and customers and protecting Company assets such as information, cash, product, equipment and property. Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.

Administrative Controls: Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Store Manager. Assists in maintaining proper inventory levels and shift audits. Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports.

Performs all duties with minimal supervision. Complete daily store reports and other duties as assigned by the Store Manager. High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.

Ability to deal with customers, unanticipated problems or events using standard procedures. hot or cold or beverage dispensers, and other machines or tools. Required to have a valid driver’s license and dependable transportation Ability to work opposite shifts of the Store Manager Ability to have open availability Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors ~ assisting in stocking/maintaining inventory levels) ~ Ability to grasp, reach and manipulate objects with hands for entire shift.



~(utilizing a hand-truck) Able to reach overhead for objects Ability to bend and twist at waist Ability to communicate orally Ability to operate a cash register and/or computer keyboard Ability to stoop, kneel, squat, bend, push, and pull Ability to work alone Be exposed to occasional noise Ability to stand and/or walk for an entire shift May require climbing a ladder to store and retrieve materials or place and remove signs) Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer Work with minimum direction and periodic supervision This indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this .

This Job

Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. Our global family of 150,000 people in over 17,300 stores and 27 countries makes that possible for our millions of clients worldwide, which is why we are committed to helping them achieve their goals and grow with us.

We set ourselves apart by our culture and values: in our people and their development, in serving others, what we've built and what we are striving to achieve.

📌 Attaché de direction Anglais (H/F) (Gatineau)
🏢 Circle K Stores
📍 Gatineau