Work Location: Ajax, Ontario, Canada Hours: 35 Line of Business: TD Insurance Pay Details: 52,100 - 73,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

: Onsite: 585 Finley Avenue Ajax, ON TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused setting where colleagues can build meaningful careers.

Our Auto

Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care. As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident.

You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.

Customer

Experience (Legendary Service) Deliver a customer-first experience through empathy, active listening, and clear communication Provide timely updates and guidance, ensuring customers feel supported during the claims process Welcome and assist customers onsite, creating a professional and reassuring environment Execution & Claim Management Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution Review and reconcile repair estimates to support fair and appropriate settlements Maintain detailed and accurate claims documentation Analytical Thinking & Risk Management Gather, assess, and validate information from multiple sources to support claim decisions Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards repair shops, rental providers) to deliver seamless service Contribute to team performance by supporting operational goals and maintaining productivity metrics Growth & Continuous Improvement Develop expertise in claims handling, coverage,



and investigation practices Contribute to process improvements and support a culture of continuous learning Pursue professional development, including CIP designation (asset) 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged ~ Strong ability to manage high-volume workflows (100+ claims) with attention to detail ~ Proven customer service and communication skills ~ Post-secondary education is an asset ~ Progress toward or completion of CIP designation is an asset Why TD Insurance Meaningful work that makes a real impact in customers’ lives As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development,



and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call.

Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only) At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.

Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

📌 Auto Claims Advisor - TD Insurance Auto Centre (Ajax On-site)
🏢 Sécurité Nationale Compagnie d'Assurance
📍 Ajax