As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives.

Our Client

Contact centre is open Monday to Friday from 8:00 a.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training take place during the day. We work together to help our clients and your colleagues achieve their goals.

We know we can count on our colleagues to share knowledge and help one another. You’ll start with a training program lasting 4 to 5 months in a hybrid format. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. High school diploma Customer service and advisory experience Aptitude for building solid relationships and proactively establishing ties with clients Bilingualism (English/French)



because the sector works with English-speaking and French-speaking clients #In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Flexible group insurance Generous pension plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service * Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

Client

Education, Communication, Debt Collection, Emotional Intelligence, Information Analysis, Negotiation, Teamwork, Client-focused, Empathy, Learning Agility, Standards Compliance, Active listening

📌 Banking Collections/Customer Service Agent (Montreal)
🏢 National Bank
📍 Montreal