Join the Performance Ford Team Performance Ford is looking for a friendly, organized, and motivated BDC / Service Cashier to join our busy Service Department. This is a great prospect for someone who enjoys working with people, staying organized, and being part of a fast-paced team. The right person will be professional, confident on the phone, comfortable with computers, and committed to providing an excellent customer experience from the moment a customer arrives until they leave. We are looking for someone who wants to build a career, not simply fill a position.

What You'll Be Doing

- Welcome and assist Service Department customers in a professional and friendly manner
- Process customer payments and service invoices accurately
- Answer incoming calls and direct customers to the appropriate department
- Assist with service appointment scheduling and customer follow-up
- Make outbound calls to customers when required
- Help coordinate customer transportation, shuttle needs, and vehicle pick-up
- Communicate with Service Advisors, Technicians, Parts, and Management
- Maintain accurate customer information and documentation
- Assist with daily BDC follow-up and customer communication
- Help ensure the Service Drive and cashier area remain organized and professional
- Provide customers with clear information regarding their repair order and payment
- Identify opportunities to assist customers and bring concerns to the appropriate Service Advisor
- Follow dealership processes and help create a smooth customer experience
- Filing daily repair orders

We're looking for someone who is:

- Outgoing, friendly, and professional




- Comfortable speaking with customers both in person and on the phone
- Organized and able to manage multiple tasks at once
- Reliable and punctual
- Detail-oriented when handling payments and customer information
- Comfortable learning dealership software and computer systems
- A team player who is willing to help wherever needed
- Confident, positive, and able to stay calm in a busy environment
- Customer-service focused
- Motivated to learn and grow within the dealership

Automotive Experience:

- Automotive dealership experience is an asset, but not required.
- We are willing to train the right person. If you have experience in customer service, reception, retail, banking, hospitality, administration, or a similar customer-facing position, we'd like to hear from you.

Why Performance Ford?

At Performance Ford, you're joining a team that believes in:
- People. Process. Customer Experience. Teamwork.
- You'll work alongside an experienced Service Department in a busy dealership environment where every day is different.

We offer the opportunity to:

- Learn the automotive business
- Develop customer service and BDC skills
- Work with an experienced management and Service team
- Take on additional responsibilities as you grow
- Build a long-term career within the dealership

What We're Looking For:

If you're the type of person who can greet a customer with a smile, answer the phone professionally, stay organized when things get busy, and jump in to help your team — we want to meet you.

About Performance Ford:

Performance Ford is a high-volume, high-energy dealership deeply rooted in Windsor's

📌 BDC / Cashier - Performance Ford (Windsor)
🏢 Rafih Auto Group
📍 Windsor