Bilingual Account Representative, Client Relations - Multi-Unit Temporary Full Time Travel Requirement: Language Skill Levels (Read/Write/Speak): CBC We come to work every day with a common purpose: to contribute to a well-functioning housing system. At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. Here’s the comprehensive and generous benefits you get when you’re a contract employee: Annual individual performance bonus.

Support towards your personal and skilled growth with training, mentorship and more. Join the Insurance Business Development team, in the Bilingual Account Representative, Client Relations – Multi-Unit position. In this role, you will act as a key point of contact for lenders, providing guidance and support on CMHC’s multi-unit (MU) mortgage loan insurance products, policies, processes, and tools, while building and maintaining strong client relationships.

You will help strengthen client relationships by analyzing trends, identifying opportunities for targeted training, and recommending process improvements. You will also deliver training sessions and support lender-facing initiatives related to CMHC’s multi-unit mortgage loan insurance products. This role requires a strong client service mindset, excellent relationship management and communication skills in both official languages, and the ability to thrive in a fast-paced, agile environment.

This is a temporary position with a duration of 24 months. Respond to lender inquiries related to multi-unit mortgage loan insurance products, policies, processes, and tools, ensuring a timely, accurate, and professional service while strengthening client relationships. Monitor and manage inquiry volumes across various intake channels, ensuring appropriate follow-ups and resolution within established service standards.

Guide lenders through MU MLI application requirements and support the submission of complete, high-quality applications. Analyze inquiry trends, submission quality,



and client feedback to identify recurring issues and recommend process improvements or training initiatives. Support the development and delivery of training initiatives, including delivering engaging presentations, webinars, and client-facing materials.

Collaborate with the MU Bdev team to ensure alignment, knowledge sharing, and coordinated relationship-driven client support. Contribute to continuous improvement initiatives focused on operational efficiency, client experience, and service excellence. An undergraduate degree in a relevant field such as business administration, finance, economics, or commerce, or an equivalent combination of education and experience.

A minimum of five years of experience in the financial services industry, preferably in client-facing or business development roles. Knowledge of mortgage lending and CMHC mortgage loan insurance products, particularly for multi-unit residential properties. Strong client service and relationship management orientation, with the ability to manage inquiries effectively, professionally, and with sound judgment.

Excellent oral and written communication skills in both official languages (English and French). Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced, agile environment.

Experience with multi-unit mortgage loan insurance (MLI), including products, tools, and application requirements.

Experience supporting or delivering training initiatives, including presentations and client-facing materials. Knowledge of multi-unit underwriting.

Posting closing date: Our commitment to diversity, equity, and inclusion We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission. If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot.

📌 Bilingual Account Representative, Client Relations - Multi-Unit (Toronto)
🏢 Canada Mortgage and Housing
📍 Toronto