The Bilingual Collections Specialist is responsible for managing collection activities across assigned accounts. This role involves working closely with Sales Representatives, Branch Personnel, and General/Facility Managers to provide ongoing account updates while delivering exceptional service to both internal and external stakeholders.

Account Management & Reconciliation: Analyze and reconcile assigned accounts monthly; Collections Execution: Manage and execute collection processes in accordance with company policies, including direct phone outreach and written correspondence.

Reporting & Escalation: Provide monthly reporting on delinquent accounts to the Collections Manager; Monitor, analyze, and maintain unapplied cash and credit balances in coordination with the cash applications team.

Account Documentation: Maintain detailed, accurate records of collection efforts, account notes, and updated contact information for delinquent accounts.



Consistently meet or exceed monthly individual and team collection objectives. Comply with all applicable local, state, and federal laws, industry regulations, and internal company policies. from a two-year college or technical school, or an equivalent combination of education and related experience.

Experience: 1–3 years of hands-on experience in collections, accounts receivable (A/R), or customer service.

Language: Fluency in both written and spoken French and English (bilingual).

Technical Skills: Proficiency with Microsoft Excel and Google Sheets. Excellent verbal and written communication skills with solid telephone etiquette. Proven ability to resolve customer complaints and billing inquiries tactfully and efficiently.

📌 Bilingual Collections Specialist (English and French) (Vaughan)
🏢 GFL Environmental
📍 Vaughan