As a Customer Service Agent for one of National Bank's call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Evening and weekend premiums may apply. Help clients use our banking applications.

The Client Contact

Centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. You will begin with a seven-week on-the-job training.

You'll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.





High school diploma Customer service experience Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Languages: French, English Versatile group insurance Generous pension plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Bilingual Customer Service Representative - Permanent / Full Time (Sherbrooke)
🏢 National Bank of Canada
📍 Sherbrooke