GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential. Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities.

What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All. AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $28.57 - 30.62 WORK ARRANGEMENT On-site,transitioning to Hybrid (2 days per week in office) after training Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. helping people move forward with confidence during situations that genuinely affect their lives. As a Contact Centre Services Representative (Customer Service Representative),



you play a vital role in delivering on that mission. You are often the first point of connection for members, providers, and clients—providing respectful, knowledgeable, and reliable service through phone, email, and chat channels.

This role operates within a high-volume, performance-focused contact centre where quality, accuracy, and empathy are equally important. You’ll work as part of a collaborative team supported by experienced leaders and explicit performance expectations. Delivering consistent, respectful, and accurate service in everyinteraction Meeting service, quality, and schedule expectations Adapting to new tools, processes, and service offerings Supporting members with clarity, care, and professionalism Experience providing customer service in a fast-paced environment Professional-level communication skills in English Professional-level communication skills in French Experience in healthcare, insurance, or benefits administration Training Thisrole includes a comprehensive, in-person, training program, along with ongoingcoaching, quality feedback, and learning opportunities.

Shiftsrange from 8am to 11pm from Monday to Sunday. Schedules are determined at the end of training. Days off are not typically scheduled onSaturday and Sunday.



As additional shifts become available, employees may haveopportunities to move into different schedules through the company's shiftposting process.

Being intentionally inclusive of diverse backgrounds,perspectives and experiences will enhance our company culture to positivelyimpact how we support our communities. A career at GreenShield isn’t justabout personal achievements, it's about making adifferencetogether. Proficiency in English is requiredfor this position.

As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization. GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all.

We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (HYBRID) - copy (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor