Drive client satisfaction as a Bilingual Technical Specialist at AlphaKOR, focusing on remote support and troubleshooting. Bridge the gap for clients with exceptional technical service and support. AlphaKOR is seeking a passionate IT professional who excels at customer service.

This role emphasizes effective communication, technical writing, and self-management skills while offering support for workstations and end-users. If you are looking for a collaborative work culture that values continuous growth, this position is for you. Key Responsibilities:

- Provide technical support to customers and staff
- Communicate effectively with clients for optimal experiences
- Administer documentation for customer interactions
- Resolve technical issues for workstations and printers
- Perform follow-ups post-resolution for satisfaction

Requirements:

- University degree or College diploma in Computer Science
- Minimum one year of field experience in IT support
- Strong English and French communication skills
- Knowledge of VPNs, routers, and MS Active Directory
- Solid work ethic and dedication to problem resolution

Join AlphaKOR to enhance your technical skills and support clients in their IT needs.

📌 Bilingual IT Technical Specialist Remote (Ottawa)
🏢 AlphaKOR Group
📍 Ottawa