facilities coordinator Then you might be our next Facility Coordinator.

The Facility

Coordinator is a recent position and is responsible for coordinating reactive and planned maintenance work across residential buildings.

The Facility

Coordinator is the first point of contact for residents to report maintenance issues.

The Facility

Coordinator manages tenant interactions, scheduling maintenance services, quality control, and ensuring smooth communication between tenants and the maintenance team. The successful candidate ensures good service from start to finish; from when the service request comes in, diagnose the issue, schedule the service, log in the costs, and ensure work completion. update internal systems with accurate , timeline of communication, pictures and videos and monitor costs and clocked working time schedule and instruct technicians and contractors for repair works identify, schedule, and monitor emergency and priority work first thing in the morning and throughout the day in accordance with company KPI requirements; rearrange technician schedule and coordinate with affected residents in case of emergencies review and log material costs needed for each job and manage inventory as needed liaise with residents via phone and email to diagnose, schedule appointment, obtain permission to enter, and follow up during repairs and upon completion monitor and close work orders in accordance with company’s guidelines, ensuring completed work meets timeline, budget, quality standards, and customer satisfaction work closely with technicians to improve diagnosis, time management, efficiency,



performance and quality and provide technicians with administrative support as needed follow up on overdue or incomplete work orders and help resolve the issue escalate complex issues to senior management where required escalate recurring maintenance issues, significant repairs, unusual situations, and need for external vendors to the Property Manager in a timely manner act as main point of contact and primary escalation point between the tenant, technicians, and property management collect positive Google reviews following satisfactory completion of work address any complaints or feedback in a timely manner 1-3 years of relevant experience in Facility Management ~ teamwork, organizational and management skills ~ technical writing skills great customer service good writing and verbal communication skills ability to perform duties with minimum direct supervision understanding of landlord and tenant board regulatory requirement for both landlords and tenants and relevant building regulatory compliance laws such as Ontario building code, fire code, RentSafe, etc. maintain a practical working knowledge of residential maintenance systems such as plumbing, electrical, appliances, drywall and painting, carpentry, regulatory or hazardous issues, etc. proficiency in Yardi and MS office internal industry specific education and training social events throughout the year Akelius acquires, upgrades, and manages residential properties.

Akelius

Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know. We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates for this role.

📌 Building/Facilities Manager (Toronto)
🏢 Akelius Real Estate Management
📍 Toronto