At the crossroads of operational delivery, resource planning, and workforce architecture, Google is looking for a Business Planning and Workforce Manager to join the Technical Infrastructure team in Waterloo, Ontario . This is a senior, high-impact role that shapes how Google's global support workforce is planned, structured, and scaled — particularly as AI-assisted operations reshape the delivery landscape.

You'll sit at the leadership level, driving headcount governance , supply-demand modelling , and role architecture design across multi-regional teams. Day-to-day, this means translating complex strategic initiatives into concrete staffing plans, automating reporting workflows alongside data engineering partners, and presenting workforce trade-offs to VP-level stakeholders.

About the Role: Business Planning and Workforce Manager

As the Business Planning and Workforce Manager , you will lead end-to-end headcount approvals , regular reporting cycles, and executive reviews. Working in close collaboration with Finance, HR, and Pillar Leads, you'll maintain a synchronized single source of truth for budgeted and actual headcount — including variance analysis, risk assessments, and hiring velocity tracking. You'll also build resourcing models for both volume-driven and project-based environments, translating strategic priorities into explicit staffing plans with scalable operational sizing standards across support tiers.

Beyond planning, you'll define Cloud Support's job architecture — establishing role boundaries, job families, and career expectations. You'll architect emerging roles, determine human-in-the-loop specialisations, and model the capacity dividends made possible by AI deflection . This role also involves partnering with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards,



while designing standardised metrics and self-serve operational views for stakeholders across the organisation.

Benefits and Salary

Google offers a competitive compensation package for this role. The stated salary range in Canada is $142,000 – $145,000 CAD per year , with a 15% bonus target , equity, and a comprehensive benefits package. For more information on Google's benefits, visit the Google Careers benefits page.

Job Details

Company: Google

Location: Waterloo, ON, Canada

Pay: $142,000 – $145,000 CAD/year + 15% bonus target + equity + benefits

Responsibilities

This role operates at a senior level and spans strategic workforce planning , operational design , and executive engagement . The responsibilities below reflect the breadth of impact you'll have across Google's global support organisation.

- Lead headcount governance end-to-end, including approvals, regular reporting, and executive review cycles
- Partner with Finance, HR, and Pillar Leads to maintain a single source of truth for budgeted and actual headcount, with variance analysis and risk assessments
- Build resourcing models for both volume (case/real-time) and non-volume (project/enablement) environments
- Translate strategic initiatives into explicit staffing plans, establishing baseline work drivers and scalable operational sizing standards across support tiers
- Define Cloud Support's job architecture , including role boundaries, job families, career expectations, and emerging role designs




- Model AI deflection capacity dividends and determine human-in-the-loop specialisations to streamline handoffs
- Partner with data engineering to automate headcount reporting, roster reconciliation, and forecasting dashboards
- Design standardised metrics , capacity alerts, and self-serve operational views for stakeholders across the organisation

Requirements / Skills

Google is seeking a seasoned workforce planning skilled with deep experience in multi-regional, global environments. The ideal candidate brings both the analytical rigour to build complex headcount models and the communication skills to present strategic trade-offs to senior leadership.

- Bachelor's degree or equivalent practical experience
- 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organisation
- Headcount modelling experience , including managing approval governance or leading operational sizing for multi-regional teams
- Proficiency with Google Workspace tools including Google Sheets for data modelling, Slides for executive decks, and Docs for narrative proposals
- MBA, Master's degree, or CSCMP certification is preferred
- Experience shaping job families, role architectures, and skills frameworks during business or technological transformations (preferred)
- Familiarity with BI/Engineering collaboration to automate reporting workflows, data pipelines, and operational dashboards (preferred)
- Proven track record presenting complex workforce models and strategic trade-offs to senior directors and VP-level stakeholders (preferred)

Bachelor's degree or equivalent practical experience. 7 years of experience in Workforce Management (WFM), resource management, strategic capacity planning, or business operations within a global support or technology organization.

📌 Business Planning and Workforce Manager (Ontario)
🏢 Google Canada
📍 Ontario