Summary The Cafe Supervisor role is an essential part of business in all of our Locations. As a team leader, you believe in our social purpose and company vision, and drive your team using these principles. The supervisor works closely with the store manager in guiding staff in efficient and successful daily operations of the location, whilst understanding and whole-heartedly embody our mission statement and core values. Anything that cannot be resolved must be escalated to the store manager.

“Forecast Coffee exists to create space to feed the soul, igniting our collective passion for each other, our community, and the outdoors.”

You perform in your role with passion, and take upmost care as a representative of our brand and product, and are motivated to consistently deliver the excellent customer service expected of 5th Wave Coffee. Whilst providing a positive and inclusive environment for customers and staff, the supervisor is accountable for providing quality service and product in a protected and clean environment. Focus is placed on adhering to Food Safe and WorkSafe practices, consistently delivering and demonstrating to other staff excellent customer experience and maintaining product quality and stock control.

In this role you assist, educate and support guests throughout their visit, creating an experience they will remember; making their day. You take pride in your work and your location, and endeavour to make meaningful difference, creating connections and living your craft. You live the Forecast Group core values and strive to apply these to all duties within this role.

The shift Supervisor is tasked with working alongside and supporting the manager and team. Excellent communication between the Supervisor and the team is of high importance to ensure store success.

Our company core values should guide all decision making and communication, in the pursuit of delivering best customer experience, employee experience and anticipating what is best for the store.

Ongoing training and development alongside the manager will enable the shift Supervisor to act as manager in the manager’s absence.

The shift Supervisor will report directly to the Store Manager.

Primary Duties and Accountabilities

Hospitality

Connecting with guests as soon as they enter your location,



commencing their visit in a friendly, confident and welcoming manner; employing highest standard of service demeanour

Communicating all procedures and policies to guests; including dine-in and take-out procedures and collection points, health & safety procedure and Laptop Restriction / Seating policies as necessary. Taking care to educate every guest with empathy and respect; remaining polite and supportive in their stay at your location. As a supervisor, you are expected to model this behaviour to others in your team

Preparing quality foods and beverages for customers, in a timely manner and following set recipes and procedures, whilst simultaneously upholding guest experience standards and providing customer connection

Offering support to guests in determining their needs regarding food and beverages, assisting them in decision making and providing knowledge and suggestions on available products

Providing up-to-date dietary and ingredients knowledge to customers (and other staff) on all food and beverage products, or promptly locating information

Knowledge of operation and trouble-shooting POS system, music and ordering systems, including updating and maintaining inventory

Operations

Adhering to company policy as stated in the Employee Handbook at all times, whilst maintaining a safe and inclusive environment for staff and customers

Adhering to Food Safe, Work Safe policy’s, and following BC Liquor laws

Working with other supervisors and your team to ensure daily tasks are completed each shift, and assisting the success of other staff in later shifts or in advance of the next day through advanced-support and detailed handover

Following procedures and completing tasks as set by store manager

Ingredient and product ordering and planning stock levels to maximize product availability and minimize shortages

Receiving and rotating product and minimizing product waste/product loss,



through structured organization and inventory management

Staying up to date on, and providing knowledge and training on, all products, policies and procedures, and providing feedback/suggestions to management on issues or improvements

Cash handling according to company procedures

Assisting with schedules, adapting to schedule disruptions, and making daily adjustments, using the set labour model as a guide

Performing manager duties in absence of manager

Team Responsibility

Overseeing all daily operations and running of café during shift; allocating staff to roles/positions and when to take breaks, using the café resources and labour to maximize sales potential whilst simultaneously supporting team moral and customer satisfaction

Create a positive learning environment by providing staff feedback in a clear, respectful, and timely manner

Secondary Duties

Assisting with catering or other events outside of normal work hours

Other duties assigned by store manager or owner

Key Performance Indicators

Consistent supplier ordering, prompt receiving and storage, invoices and paperwork kept organized and up-to-date.

Legal documents updated and accurate. These may include temperature charts, licenses, employee documents and product date-checks

Maintaining a professional, supportive and positive work environment for all staff

Minimize in-store product waste and action taken to address this

Ensure back of house is clean, maintained and organized at all times

Characteristics

Ability to remain calm under pressure

Employing a lead-by-example approach

Excellent communication and problem-solving skills

Ability to multi-task and maintain composure under pressure

Work efficiently and with speed, in response to customer demand

Ability to accept and follow direction from management

Confident in delegating tasks and directing your team

Positive, respectful and inclusive attitude

Qualifications

Minimum 1-year previous customer service experience, preferably at Lead Hand level (or higher)

Barista training and experience

Knowledge, interest and understanding of coffee, roasting processes and origin

Food Safe Level 1

Serve-it-Right Certificate

All applicants must be legally able to work in Canada.

Pay: $20.00-$26.00 per hour

📌 Cafe Supervisor - Main St (Vancouver)
🏢 Forecast Coffee
📍 Vancouver