We’re building a relationship-oriented bank for the modern world. You will join the Contact Centre Investment Team as a Mutual Funds Representative. You will focus on providing an excellent client experience, by recognizing opportunities to promote CIBC investment products and services that help clients achieve their financial goals. You will be responding to client inquiries related to mutual fund and fixed term investments and provide detailed and in-depth information on products and services.

Our Contact

Centre is open Monday to Friday from 08:00 AM to 08:00 PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Product

Knowledge - Provide detailed, factual and/or technical information on Savings, Income, Growth, Index and Managed Portfolio Solutions for various Mutual Fund account types.



Open recent Mutual Funds accounts and complete Mutual Fund transactions on existing accounts, including purchases, redemptions and transfers (buying and selling) from one fund to another by following all CIRO rules and regulations and completing a KYC before each interaction. You give meaning to data.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. competitive salary defined benefit pension plan* a vacation offering wellbeing support MomentMakers, our social, points-based recognition program All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

We use artificial intelligence tools during the recruitment process.

Call Center Client Service Telephone Banking

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work workplace committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Call Center Representative Full Time Remote (Quebec City)
🏢 CIBC US
📍 Quebec City