Purpose of the position: To provide care and support to unsheltered individuals seeking shelter support. CFOC-DOC – Shelter Care Team Members administer and implement access to CFOC-DOC shelter programs. CFOC-DOC’s shelters are co-ed, low-barrier, housing-focused emergency shelters to assist patrons experiencing homelessness and/or housing insecurity.

CFOC-DOC shelter patrons come from racially, culturally, and ethnically diverse backgrounds, as well as wide-ranging circumstances that may include serious physical or mental health illnesses, substance use, poverty, social isolation, unemployment and/or underemployment, etc. CFOC-DOC Team Members work from a person-centred, trauma-informed, harm reduction approach to determine immediate and ongoing patron needs, collect and provide information, make appropriate referrals, and resolve conflict situations.

Mission and Values: Transforming Lives, Impacting Communities with Integrity, Compassion, Agility, Positive Relationships and Equity.

Key skills, experience and behaviours required for this position:

● Completion of post-secondary education in a health-related field, such as Social Work/Social Service, Psychology, Nursing, Mental Health, and Addiction, and/or equivalent combination of education and experience.

● Minimum of 6 months of experience providing support services for patrons facing complex challenges, including mental illness and addiction.

● Above average aptitude to provide essential, patron-centered support and direct assistance focusing on safety, system navigation and basic needs such as life skills development, nutrition and hygiene.

● Knowledge, understanding and experience with trauma-informed care, harm-reduction intervention approaches and non-violent crisis prevention and intervention strategies.

● Familiar with the City of Kingston’s homelessness prevention initiatives, Coordinated Access System, HIFIS and the By-Name List or other equivalent data collection experience.

● Possess excellent interpersonal,



verbal, and written communication skills to interact effectively with patrons, team members, and community partners.

● Experience with tracking metrics for program evaluation and writing incident reports to summarize corrective actions when necessary.

● Exercises judgement and discretion with confidential patron and organisational information.

● Highly motivated self-starter who takes initiative, is results-oriented and able to prioritize tasks and work well independently and as part of an interdisciplinary team.

● Demonstrate basic computer proficiency for documentation in client databases and managing administrative tasks.

● Current CPR/First Aid, Non-Violent Crisis Prevention and Intervention, Food Handling Certification, Vulnerable Sector Police Check,

● Valid driver’s license, second language, owns a vehicle an asset

Key areas of accountability

Below is a list of the key areas of accountability with the specific standards and results required. Key areas of accountability

Specific standards and results required for areas of accountability:

Daily shelter operations

● Available to work Sunday - Saturday rotating shifts (0630-1500 and 1430-2300) or for overnight 2230 - 0700 for 37.5 - 40 hours per week, including at least 1 weekend per month, available for occasional casual shifts or relief to ensure shift coverage.

● Ensure all daily data entry is completed by the end of shift including HIFIS, medical logs, comm logs, task sheets, incident reports, and any other administrative duties as assigned.





● Assist patrons with personal hygiene including; changing linens and supporting with laundry as required, general maintenance of the shelter (may include mopping up messes, cleaning and sanitizing washrooms, unclogging toilets, snow removal in the winter etc.)

● Participate in daily team shift change debriefing sessions to address challenges and ensure team is working in a unified, client focused lens.

● Upholding CFOC-DOC’s Code of Conduct using a client focused, harm reduction and compassionate approach.

● Track inventory and submitting monthly supply requests to Manager/Assistant Supervisor.

● Maintaining files and other confidential information in accordance with PIPEDA guidelines.

● Works within the policies, procedures and regulations as required by CFOC-DOC and under the Ontario Health & Safety Act and IPAC.

● Ensure all safety guidelines are in compliance with health standards and followed at all times by staff and attendees, proper sterilization and hygiene practices, social distancing and masking where required.

● Support with food service as required

● Attend all mandatory team meetings of CFOC-DOC as required.

Patron centre care

● Ensure all intakes are provided in a patron-centered and harm reduction approach to determine immediate and ongoing patron needs.

● Support conflict resolution by using non-judgmental, attentive listening skills and non-violent crisis prevention and intervention strategies.

● Overseeing the supervision of patron safety and compliance to the Code of Conduct as established by CFOC-DOC.

● Assisting patrons with service navigation including; housing and employment searches, ID replacement, completing applications for OW/ODSP, and life skills development programming.

● Respond to patron inquiries when other resources are not available and assign as appropriate to community support workers where needed (medical, counselling, housing support, harm reduction etc).

📌 Casual Care Team Member (Kingston)
🏢 FAITH FAMILY CHURCH CHRISTIAN FAITH OUTREACH
📍 Kingston