Technical Claims Handler Location: Halifax / Hybrid Insurance Contract type: Permanent / Full-time We’re looking for a Technical Claims Handler to join our Insurance team, and play a key role in managing vehicle claims from a range of customers, ensuring all our clients and customers receive a professional service and that all internal and external Service Level Agreements (SLAs) are met or exceeded. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.

Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.

Using Activate

Groups bespoke software and databases to record, update and maintain information relating to each claim. Manage own workload, prioritising and ensuring all claims assigned are progressing and receiving a high standard of customer service. Provide accurate updates to team managers and customers as required.

Focus on the customer: Take personal responsibility for delivering exceptional customer service. Excellent customer service skills.

Experience within the insurance and claims industry. 33 days holiday,



including bank holidays ~ Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups ~ Life assurance at three times your basic salary ~ You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners. We’ll also support your ongoing development through regular feedback and career planning. Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.

We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners. We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver creative technology solutions to fleets, vehicle repair centres and dealerships.

Our values define how we work with our team members, customers and suppliers:

📌 Claims Examiner(s) - Work from Home (Halifax Regional Municipality)
🏢 ACTIVATE GROUP
📍 Halifax Regional Municipality