Lead Client Care Coordinator (Front Office) Opportunity!

Oshawa Hearing Aid Clinic is looking for a full-time Lead Client Care Coordinator for our local, independent, community-oriented practice in Oshawa who wants to be part of a compassionate team striving to help our community hear their best.

Proudly serving the Durham area for over 40 years, we provide our clients with a wide variety of products and services to address their hearing needs while providing exceptional care and ongoing support. We are looking for a Lead Client Care Coordinator who is as passionate about delivering a wonderful client experience as we are.

The Lead Client Care

Coordinator serves as the primary point of contact for Clients and a key resource for front office operations, helping to ensure a welcoming, efficient, and Client-centered experience.

In addition to performing core Client Care Coordinator responsibilities (such as greeting clients, answering the phones, scheduling appointments, completing billing processes, and completing administrative processing and recordkeeping), this role supports consistency in front office workflows, provides guidance to peers, and assists with coordination of daily operations. The Lead CCC functions as a subject matter expert for scheduling, Client communication, and administrative processes, helping to promote best practices and operational efficiency. This role influences team performance through support, training, and collaboration, but does not include formal supervisory authority or direct reports.

Our environment is lively, rewarding, and challenging. We care deeply about our clients, but also about our team. As a member of our team, we will be committed to your development, goals, and success and we look forward to celebrating these achievements with you.

Qualifications





- High school diploma or equivalent required; associate degree in healthcare administration, business, or related field preferred, or equivalent work experience.
- Prior experience in a client-facing administrative or healthcare support role required.
- Demonstrated experience in scheduling, insurance coordination, or front office operations preferred.
- Robust interpersonal and communication skills with the ability to effectively interact with clients, colleagues, and external partners.
- Demonstrated customer service, problem-solving, and organizational skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to support and guide peers through informal leadership and collaboration.
- Proficiency in practice management systems, scheduling software, and basic accounting processes.
- High attention to detail and accuracy.
- Professional, compassionate, and client-centered approach to service.
- Ability to travel for professional development opportunities, as required.

Pay & Benefits

- Competitive hourly rate starting at $22.00-$26.00 depending upon experience
- Potential for results-based incentive plan after 90-days of employment
- Consistent schedule – no evenings or weekends!
- Professional development encouraged and supported

Physical Demands & Work Environment

- Frequent sitting, reaching, twisting, and use of hands
- Frequent fine motor movements, including typing and computer use
- Frequent speaking and listening via telephone and/or video conferencing platforms
- Occasional lifting of up to 20 pounds with or without assistance
- Standing and walking throughout the workday
- Work environment is generally quiet, with moderate noise from phones and office equipment

Location – in-person, onsite at Oshawa Hearing Aid Clinic - 21 Gladstone Ave Suite 101, Oshawa Ontario L1J 4E3

Schedule – Monday through Friday, 9a-5p

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Work Location: In person

📌 Client Care Coordinator (Front Office) (Oshawa)
🏢 Oshawa Hearing Aid Clinic
📍 Oshawa