Are you passionate about making a difference in people's lives? Do you thrive in a rapid-paced environment where organization, compassion, and teamwork are essential? We are looking for a dedicated Client Care Coordinator to join our team.

As our Client Care Coordinator, you will play a vital role in ensuring our clients receive exceptional care while supporting our caregiver teams. This position requires someone who is organized, compassionate, detail-oriented, and committed to delivering outstanding customer service.

Responsibilities

- Coordinate and schedule client care services while ensuring continuity of care.
- Act as the primary point of contact for clients, families, and staff.
- Build positive relationships with clients and respond promptly to their needs.
- Collaborate with nurses, personal support workers, and management to ensure high-quality service delivery.
- Maintain accurate client records and documentation.
- Assist with staff scheduling and coverage for client shifts.
- Monitor client and staff concerns and communicate appropriately with the management team.
- Ensure compliance with company policies, healthcare standards, and privacy legislation.
- Support the onboarding of new clients and assist with ongoing care coordination.
- Perform other administrative and operational duties as required.

Qualifications

Required:

- Previous experience working in healthcare.
- Experience in home care, community care, long-term care, or a related healthcare setting.
- Excellent organizational skills with exceptional attention to detail.
- Strong verbal and written communication skills.
- Outstanding customer service and problem-solving abilities.
- Ability to prioritize and multitask in a busy environment.
- Proficient with computers and Microsoft Office applications.
- Reliable, dependable,



and able to work independently while contributing to a collaborative team.

Preferred:

- Registered Practical Nurse (RPN), Registered Nurse (RN), or Personal Support Worker (PSW) certification.
- Previous experience in scheduling or client care coordination.
- Bilingual (English and French) is considered a strong asset.
- Knowledge of community healthcare services and home care regulations.
- Knowledge of Alayacare Software program

What We're Looking For The ideal candidate is someone who:

- Has a genuine passion for helping others.
- Demonstrates professionalism and compassion in every interaction.
- Is a strong team player who enjoys collaborating with others.
- Has exceptional attention to detail and follows through on tasks.
- Remains calm and organized under pressure.
- Takes initiative and is committed to continuous improvement.
- Represents our company with integrity, kindness, and respect.

What We Offer

- Competitive salary based on experience.
- Comprehensive benefits package.
- Supportive and team-oriented team environment.
- Opportunities for professional growth and development.
- The opportunity to make a meaningful impact in the lives of clients and families every day.

If you are a healthcare qualified who enjoys coordinating care, building relationships, and ensuring clients receive the highest standard of service, we would love to hear from you. Apply today by submitting your resume and cover letter.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $23.00-$26.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits

- Casual dress
- Extended health care
- On-site parking

Education:
- Secondary School (required)

Experience:
- Healthcare: 3 years (required)
- Customer service: 3 years (required)

Work Location: In person

📌 Client Care Coordinator (Ottawa)
🏢 At-Home Hospice
📍 Ottawa