Can people hear you smiling over the phone? Are you the go-to person, among your friends and family, for help with mobile devices and streaming technology? We're Sutherland and we're hiring Customer Service Representatives to provide outstanding and personal support to customers of one of our customers, an exciting streaming service that hosts some of the best content out there.

This is a remote, work from home position. As a Customer Service Representative, you will provide inbound customer care, primarily over the phone and email. You'll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

You are the go-to person to help troubleshoot tech problems. You excel at handling customer inquiries of varying types. You are an active listener and enjoy building rapport with customers. You leverage two-way feedback to enhance your performance.

Medical,



dental and vision advantages Paid training & PTO EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.) Efficient and accurate typing skills (at least 30 words per minute) Familiar with Microsoft Office tools Experience in customer service and sales High school diploma or equivalent We will provide equipment, however to work from home, you must have: In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems) ~ This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment. #

📌 Client Rep (Toronto)
🏢 Bilinguallink
📍 Toronto