Client Relationship Specialist

Location: Mississauga, Ontario (Hybrid)

Position Type: Full-Time

Build Careers. Support Employers. Make an Impact.

At Merit Ontario, we believe apprenticeship changes lives. Every day, our team helps apprentices build rewarding careers while supporting employers in developing the skilled workforce Ontario needs.

We're looking for an enthusiastic, relationship-focused Client Relationship Specialist who enjoys working with people, solving problems, and making a difference. If you thrive in a collaborative environment where your ideas are valued and your work has a real impact, we'd love to meet you.

What You'll Do

As an Apprenticeship Specialist, you'll be the trusted resource for a portfolio of apprentices and employers, providing support from registration through certification. You'll also take ownership of a strategic portfolio that helps strengthen and grow our Group Sponsor Program.

Your work may include

- Coaching and supporting apprentices throughout their apprenticeship journey.
- Building robust relationships with employers and industry partners.
- Connecting apprentices with the resources they need to succeed.
- Leading initiatives in areas such as apprentice success, wrap-around supports, OYAP, events, employer engagement, assessments, government reporting, or other exciting projects.
- Collaborating with Skilled Trades Ontario, educational partners, and the Merit Ontario team to improve apprenticeship outcomes.

What You'll Bring

- 3–5 years of experience in apprenticeship, workforce development, employment services, education, human resources, program coordination,



or a related field.
- A passion for helping people succeed.
- Solid communication, relationship-building, and organizational skills.
- The ability to juggle multiple priorities while providing exceptional service.
- Knowledge of Ontario's apprenticeship system is an asset.
- Comfortable with technology, including but not limited to Outlook, Word Processing, Excel, PowerPoint, Teams, SharePoint, AI, etc.

Why Merit Ontario? We're a team that believes great ideas can come from anyone. We support one another, celebrate successes, embrace innovation, and are always looking for better ways to serve employers and apprentices.

When you join Merit Ontario, you'll enjoy:

- A supportive, collaborative team environment.
- Meaningful work that makes a difference across Ontario's skilled trades.
- Opportunities to lead projects and bring new ideas to life.
- Professional growth and continuous learning.
- A hybrid work environment that supports work-life balance.

Working Conditions

- Hybrid work environment (3 days in the Mississauga office, 2 days remote)
- Monday to Friday with flexible working hours
- Occasional travel, evening, and weekend events
- Valid Ontario driver's licence and reliable transportation required

Ready to help shape the future of apprenticeship in Ontario? We'd love to hear from you. Submit your resume and cover letter and tell us why you'd be a great addition to the Merit Ontario team.

Pay: $60,000.00-$70,000.00 per year

Benefits

- Dental care
- Flexible schedule
- On-site parking

Work Location: Hybrid remote in Mississauga, ON L4W 5E1

📌 Client Relationship Specialist (Mississauga)
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