About the Role

Our client is looking for a proactive Client Support Associate to join their team in Kimberley . This role is vital for ensuring our clients receive timely and effective support, addressing their inquiries and resolving any issues they may encounter. You will act as a key point of contact, building strong relationships and contributing to overall client satisfaction. The ideal candidate is detail-oriented, possesses excellent communication skills, and is committed to providing a superior customer experience within a supportive team setting.

Key Responsibilities

- Handle incoming client inquiries via phone, email, and in-person interactions.
- Provide information and assistance regarding company services and products.
- Troubleshoot and resolve basic client issues, escalating when necessary.
- Maintain accurate records of client interactions and account details.




- Assist with client onboarding processes and documentation.
- Collaborate with internal teams to ensure client needs are met.

Requirements

- Previous experience in a customer service or support role.
- Strong communication and active listening skills.
- Proficiency with office software and customer databases.
- Ability to manage multiple tasks and prioritize effectively.
- A patient and professional approach to client interactions.
- Willingness to learn and adapt to new systems and processes.

Benefits

- Competitive salary and benefits package.
- Opportunities for qualified growth and development.
- A friendly and supportive work environment.
- Hybrid work model for enhanced flexibility.
- Be part of a company committed to client success.

📌 Client Support Associate (Kimberley)
🏢 Placements24
📍 Kimberley