Job Type: Part-time permanent with a 3-month probation period

Location: Richmond, BC, on-site

Schedule: Three full weekdays per week, with occasional additional shifts or weekend availability

Pay: $20.00 to $25.00 per hour, depending on experience and ability

About Shaun's Zen

Shaun's Zen is a modern wellness brand rooted in Traditional Chinese Medicine. We bring traditional health wisdom into modern life in ways that feel practical, understandable, and relevant to everyday living.

Our work extends beyond the clinic into education, content, products, podcasts, and digital experiences. We're a small, close-knit and growing team that values valuable ideas, thoughtful communication, and people who are willing to contribute, learn, and grow together.

Website: shaunszentcm.ca

Instagram: @shaunszentcm The Role

We're looking for a friendly, organized, and dependable Clinic Front Desk Coordinator to join our Richmond clinic.

This is a hands-on role that combines client service, scheduling, and administration with day-to-day clinic operations, herbal and product support, and some light social media assistance.

You'll work closely with our practitioners and other team members to help create a welcoming, organized, and smooth experience for both clients and staff.

What You'll Do

- Welcome clients and assist with check-in and directions
- Manage appointment scheduling, phone calls, and client messages
- Assist with payments, insurance receipts, and basic administrative tasks
- Provide friendly and attentive customer service
- Help maintain a welcoming, professional, and clean clinic environment

Clinic Operations & Product Support

- Assist with herbal medicine stock intake and organization
- Help with product and herbal medicine packaging
- Assist clients with basic product introductions and general questions
- Keep the front desk, common areas,



and clinic space clean and organized
- Support practitioners and team members with day-to-day clinic needs

What We're Looking For

- Fluent in both Mandarin and English
- Legally authorized to work in Canada
- Detail-oriented, responsible, polite, and dependable
- Comfortable using computers and learning new systems
- Patient and empathetic when communicating with clients
- Able to stay organized while managing different tasks throughout the day
- Works well with practitioners and other team members
- Interested in Traditional Chinese Medicine, wellness, or the health industry

Nice to Have

- Previous experience in front desk, customer service, clinic, beauty, wellness, or hospitality environments
- Basic knowledge of or interest in Traditional Chinese Medicine
- Experience working in a small or collaborative team environment

Previous clinic experience is helpful but not required. We're also open to someone who is responsible, willing to learn, and a strong fit with our team.

What We Offer

- Free underground parking for staff
- Staff and spouse discounts on treatments and products
- Flexible, team-coordinated scheduling with mutual support
- Exposure to foundational TCM knowledge
- Opportunities to learn directly from our practitioners
- A small, collaborative work environment where team members are encouraged to share ideas and contribute

Hiring Process Shortlisted applicants will be invited to an interview.

Application

Please apply through Indeed and include a complete resume and a link to your LinkedIn profile.

Please also answer the following three questions in your application:

- Why you're interested in working with Shaun's Zen
- What you feel is your strongest contribution to this role
- One or two examples of how you've worked effectively as part of a team

Pay: $20.00-$25.00 per hour Expected hours: 24.0 per week

Work Location: In person

📌 Clinic Front Desk Coordinator (Richmond)
🏢 Shaun’s Zen TCM u0026 Acupuncture Holistic Health Clinic
📍 Richmond