Are you an experienced collections professional looking for a remote opportunity? NCRi is looking for a bilingual Collection Agent with 3+ years of third-party collections experience and a valid OPC licence. We offer a salary of $40,000–$55,000, performance bonuses, insurance, dental coverage and several additional benefits.

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands and design customised solutions to complex customer challenges.

We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.

Why Choose NCRi

Competitive base salary with uncapped performance-based commissions

Comprehensive insurance coverage, incentives, and paid training

Extraordinary referral bonus program

Engaging perks including holiday events, gastronomic days, gifts, prizes,



themed events & more

Continuous opportunities for internal and global growth

Monthly coaching and ongoing learning & development support

Philanthropic initiatives and year-round employee engagement

Core Responsibilities ( include, but not limited too )

As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

Establishing professional relationships with clients, educating them on best practices

Negotiating optimal payment arrangements to resolve customers' bills

Maintaining a high level of professionalism in all interactions

Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence

Updating customer account information and documenting call activity details

Handling objections, excuses, and adhering to regulatory standards and best practices

Achieving individual collection targets to meet department and company goals

Requirements

3+ years of 3rd party Collections experience in Call Centre environment.

OPC licensed.

Excellent oral and written communication skills in English for consistent collection calls

Fluent in both English and French (for Bilingual position).





Strong math skills with the ability to perform basic calculations quickly

Ability to pass a background check

Solid organizational and time management skills

Proficiency in Microsoft Excel and Outlook

Ability to adapt in a fast-paced environment

Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today!

3 + years of 3rd party Collections experience in Call Centre environment.

OPC licensed.

Excellent oral and written communication skills in English for consistent collection calls

Fluent in both English and French (for Bilingual position).

Strong math skills with the ability to perform basic calculations quickly

Ability to pass a background check

Solid organizational and time management skills

Proficiency in Microsoft Excel and Outlook

Ability to adapt in a fast-paced workplace

Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today!

📌 Collections Officer (Permanent, Full-Time) (Montreal)
🏢 National Credit Recovery Inc. (NCRi)
📍 Montreal