Collections Specialist

Location: Toronto, ON – Onsite 5 days/week

Duration: 3 months

Start: ASAP

Role Overview

Seeking an experienced Collections Specialist to manage a portfolio of assigned client accounts. The role will focus on collecting outstanding balances, reconciling accounts and working with internal and external stakeholders to resolve billing and payment issues.

Key Responsibilities

- Manage collections for an assigned portfolio of client accounts.
- Communicate with clients, primarily via email, regarding outstanding balances.
- Perform account reconciliations and investigate payment discrepancies.
- Work with clients, Sales, Accounts Receivable and Billing teams to resolve account issues.
- Negotiate payment arrangements and follow up on outstanding receivables.
- Maintain accurate documentation of collection activities and account status.
- Escalate unresolved issues as appropriate.





Must-Have Qualifications
- 2+ years of Collections experience.
- Strong account reconciliation experience.
- Demonstrated negotiation and conflict-resolution skills.
- Experience resolving discrepancies involving clients and internal AR/Billing teams.
- Strong written and verbal communication skills.
- Robust attention to detail and organizational skills.
- Ability to independently manage a portfolio of accounts.

Nice-to-Have
- Collections experience within the broadcast/media industry.
- Experience working with complex commercial/client accounts.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

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