We’re building a relationship-oriented bank for the modern world. As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments. As a Contact Centre Specialist II, Cards you will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals.

You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts.

The Contact Centre

Specialist II, Cards supports best practices, providing information and solutions to existing and potential clients regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. Please note that the start date for this role is Dec 7, 2026 (expected end date of Dec 6, 2027) and is a full-time temporary (fixed term) position.

Our Contact

Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours. We have embarked on an Agent@Home remote work program. Agent@Home Program Requirements Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired

Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless)



with a minimum download speed of 15 mbps and upload speed of 10 mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience.

Provide support for clients by helping them to manage their accounts and products. Remain solution-focused in order to identify opportunities to help our clients. Proactively suggest banking options that will help clients achieve their financial goals.

Understand and leverage other internal departments within CIBC to assist clients on additional needs You find meaning in relationships, and surround yourself with a diverse network of partners. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Expected End

Date 2027-12-06 Job Location Halifax-1809 Barrington St Employment Type Temporary (Fixed Term) Weekly Hours 37.5 Skills Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work setting committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Contact Center Credit Card Representative (Sales and Service Specialist) -12 Months Contract (Halifax Regional Municipality)
🏢 CIBC US
📍 Halifax Regional Municipality