Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

The Customer Experience

Specialist’s primary focus is to provide a seamless customer experience. The position is responsible for interacting with customers, and internal/external partners and managing expectations for various customer types answering contacts and flowing through numerous sources. Using a high level of attention to detail, organizational skills and the ability to follow up on matters the Customer Experience Specialist is responsible for owning all customer interactions, listening to and analyzing customer feedback and using this information to deliver the desired outcome Customer Service: Respond or follow-up with customers, stores, service providers and field teams across all channels to provide an optimal experience.

Effectively balance several complex tasks, while ensuring an excellent customer experience and adhering to process and service level expectations.

Project Management: Take ownership of customer inquiries, leveraging all appropriate resources and tools to ensure that the task is resolved with the least number of touchpoints and in a timely manner. Support in sales retention and recovery processes to optimize customer loyalty and experience. Keep customers informed on the status of their inquiry, while performing the duties required to maintain a consistent end to end customer experience.





Customer

Focused, Communicates Effectively, Driving Results Solid communication, relationship building skills and networking abilities to deal with internal and external stakeholders.

Reports to: Contact Centre Supervisor Travel Requirements : ~ No travel is required for this role. Operating a computer and other technology. Associates are expected to ensure they have an established work area in their home free from domestic noise and distractions during the full length of their assigned work shift.

Work a flexible schedule, requiring both daytime, evening and weekend availability. High school diploma or equivalent Minimum Years of Work Experience : ~ Internal Candidates: Must fulfill minimum time-in-position and performance management code requirements. ~3-5 years frontline customer service preferred.

Other

Requirements - Assets : · Call centre operations or similar experience preferred. · Experience with SAP ERP & COM is an asset. Le spécialiste, Expérience de magasinage du client, a pour principal objectif d’offrir une expérience de magasinage sans faille. Le titulaire du poste interagit avec les clients et les partenaires internes et externes,



et gère les attentes des divers types de clients en répondant aux demandes et en ayant recours à de nombreuses ressources.

En faisant preuve d’une grande minutie, d’un bon sens de l’organisation et d’une capacité avérée à assurer un suivi, le spécialiste, Expérience de magasinage du client, est responsable de toutes les interactions avec les clients, d’écouter et d’analyser leurs commentaires et d’utiliser ces renseignements pour obtenir le résultat souhaité. Service à la clientèle Gérer efficacement diverses tâches complexes, tout en offrant une expérience exceptionnelle aux clients et en respectant les procédures et les attentes établies en matière de service.

Gestion de projets Supérieur immédiat : superviseur, Centre de relation clientèle. Espace de travail à domicile, sans bruit ni distractions pendant toute la durée du quart de travail. Horaire variable (disponibilités de jour, de soir et de fin de semaine).

Diplôme d’études secondaires ou l’équivalent. Trois à cinq années d’expérience en service à la clientèle de première ligne. Expérience dans un centre d’appels ou expérience similaire, un atout. · Expérience avec les systèmes de planification des ressources d’entreprise (ERP) et de gestion des commandes (OM) de SAP, un atout.

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position.

📌 Contact Centre, Bilingual Customer Experience Specialist, 3 month contract (Toronto)
🏢 The Home Depot Canada
📍 Toronto