Customer Care Representative (up to 12 months) Job Category : Customer Relations Requisition Number : CASUA001637 Posted : August 25, 2026 Full-Time Hybrid Locations Showing 1 location Leduc Head Office 5509 45th St Leduc, AB T9E, CAN Description Temporary - Customer Care Representative (up to 12 Months) JOB POSTING # C14-26 Application Deadline: Until Suitable Candidate is found Wages: $34.49 – $36.91 per hour What You Will Do? This is a temporary, full-time position with a contract term of up to 12 months. In this full time unionized position of Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team.

Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to: Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies

- Generating and dispatching appropriate service orders to field personnel
- Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system




- Receiving and processing natural gas emergency calls from customers and/or emergency services
- Maintaining working relationships with Settlement, Band and Reserve administration
- Maintaining call answer levels to comply with Alberta Utilities Commission requirements and
- Providing after hours on call coverage.

What You Will

Bring?

Required qualifications: Business related Certificate from a recognized post-secondary institution

- Minimum of two years’ experience in a call center/telephone customer service environment; and Specific call center agent or customer service training.

Preferred skills and qualifications: Excellent spoken and written communication skills; and Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

Inclusive Workplace: At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

📌 Customer Care Representative (up to 12 months) (Leduc)
🏢 Apex Utilities
📍 Leduc