Customer Care Representative (up to 12 months) Job Category : Customer Relations

Requisition Number : CASUA001637

- Posted : August 25, 2026
- Full-Time
- Hybrid

Locations

Showing 1 location

Leduc Head Office

5509 45th St

Leduc, AB T9E, CAN

Description

Temporary - Customer Care Representative (up to 12 Months)

JOB POSTING # C14-26

Application Deadline: Until Suitable Candidate is found

Wages: $34.49 – $36.91 per hour

What You Will Do?

This is a temporary, full-time position with a contract term of up to 12 months.

In this full time unionized position of Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

- Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
- Generating and dispatching appropriate service orders to field personnel;
- Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;




- Receiving and processing natural gas emergency calls from customers and/or emergency services;
- Maintaining working relationships with Settlement, Band and Reserve administration;
- Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
- Providing after hours on call coverage.

What You Will Bring?

Required qualifications:
- Business related Certificate from a recognized post-secondary institution;
- Minimum of two years’ experience in a call center/telephone customer service environment; and
- Specific call center agent or customer service training.

Preferred skills and qualifications:
- Excellent spoken and written communication skills; and
- Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

Inclusive Workplace:

At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

📌 Customer Care Representative (up to 12 months) (Leduc)
🏢 Apex Utilities
📍 Leduc