Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Teledyne Digital

Imaging is a subsidiary of Teledyne Technologies Inc., S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance CMOS and CCD image sensors and modular expandable cameras.

Teledyne Digital

Imaging's products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia. We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will oversee the international Customer Service teams for the Teledyne Machine Vision Camera Group and Teledyne Optech, driving service excellence, team performance, and customer satisfaction across multiple regions.

Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group Oversee all aspects of order acceptance and entry including: Verifying customer purchase orders to an established acceptance standard Entering and maintaining sales orders into ERP (SAP)



Processing customer returns RMAs Vetting and setup of recent customers (trade compliance screening, account creation etc.) Communicating schedule changes and other order related updates to the internal sales team and external customers Answering non-technical customer questions including order status and schedule Supporting the sales team and customers as needed 5 years of Customer Service or similar team management experience (technology manufacturing space preferred) ~ Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs ~ Familiarity with MS Office applications, especially Outlook and Excel ~ Experience managing international teams with diverse background is a plus Progressive vacation plan and paid holidays Retirement savings plans with company match Educational assistance and career development support Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position. This position is being posted in response to an existing vacancy within our organization Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research. #

📌 Customer Management Manager (Ontario)
🏢 Teledyne LeCroy Korea
📍 Ontario