Job Summary

We are seeking a dynamic and proactive Customer Relations & Marketing Coordinator to join our vibrant team! This role is designed for someone passionate about building strong customer connections while driving innovative marketing strategies. You will be at the forefront of enhancing customer experience, assisting digital campaigns, and supporting brand growth through creative and analytical efforts.

Your enthusiasm and expertise will help elevate our brand presence across multiple channels, ensuring we deliver exceptional value to our customers every day. This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment dedicated to continuous improvement and success.

Customer Relations

- Follow up with customers by phone and email after vehicle purchases and service visits
- Send and monitor customer satisfaction surveys
- Follow up with customers regarding survey feedback and customer concerns
- Help ensure customers receive timely responses to questions and requests
- Monitor customer feedback, online reviews and other customer communications
- Assist with resolving customer concerns and escalating issues to the appropriate department when needed
- Maintain accurate customer follow-up records
- Help identify opportunities to improve the overall customer experience




- Communicate with Sales and Service teams to ensure customer follow-ups are completed

Marketing & Communications

- Assist with the dealership's social media presence across platforms such as Facebook and Instagram
- Create and schedule social media posts, promotions and customer-focused content
- Assist with creating graphics and marketing materials using Canva and other digital tools
- Help photograph and create content featuring vehicles, dealership events, staff and customers
- Assist with dealership promotions, contests, events and marketing campaigns
- Help maintain consistent dealership branding and messaging
- Assist with email marketing and other customer communications
- Monitor social media engagement and help respond to comments and messages
- Contribute ideas for fun, engaging and community-focused dealership content

General

- Work closely with Sales, Service and Management teams
- Assist with administrative and organizational tasks related to customer relations and marketing
- Maintain a friendly, professional and positive dealership experience for customers
- Other duties as required

Pay: $20.00-$26.00 per hour Expected hours: 20.0 – 35.0 per week

Benefits

- Extended health care
- Flexible schedule
- In office parking

Work Location: In person

📌 Customer Relations & Marketing Coordinator (Peterborough)
🏢 Trans Canada Nissan
📍 Peterborough