Customer Service Agent-Techniseal, Candiac QC (527204) Requisition ID527204-Posted -Architectural Products Group-Techniseal-Full Time-Customer Service Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, CatalystTM Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. Group insurance + Employee and Family Assistance Program (EFAP) and telemedicine services from your first day of employment.

Personal days: three (3) days per year, prorated based on time worked + employee product discounts.

Vacation: 4% vacation pay + paid working days during the holiday shutdown (2 weeks).

Customer Service Agent

Techniseal is experiencing significant growth and offers permanent employment opportunities with a comprehensive benefits package. Reporting to the Customer Service Supervisor, the incumbent will be responsible for the following duties: Provide efficient customer service via email and telephone. Respond to pricing inquiries and inventory availability requests. Communicate daily with customers and company representatives. Recommend the products that best meet customer needs.

Order





Entry and Processing Enter customer orders into the ERP system. Verify the accuracy of order entries against purchase orders (product codes, pricing, descriptions). Ensure inventory availability and location (sand products). Calculate freight rates according to applicable rate schedules.

Administrative

Support ~ Perform various administrative and related tasks in support of the Customer Service Department. Fully bilingual (French and English). Customer service experience, preferably in an industrial/manufacturing environment. Proficiency in Microsoft Office applications (Word and Excel) and Outlook.

High School

Diploma (DES) or equivalent.

Asset Qualifications

Experience within a large retail and distribution organization and familiarity with EDI (Electronic Data Interchange). Strong written communication skills and excellent grammar in both French and English. Customer-focused with excellent interpersonal and communication skills.

Job Type: Full time, Permanent Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. EOE/Vet/Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review;

📌 Customer Service Agent-Techniseal, Candiac QC
🏢 Oldcastle APG
📍 Candiac