AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie onLinkedIn,Facebook,Instagram,XandYouTube.

Paid time off: vacation,holidays, personal days,volunteeringdays. Wellness spending account Flexible health insurance Retirement savings programs On-site cafeteria offering subsidized meals Provides excellent customer support by analyzing, processing and responding to external customer and internal teams inquires. Processes orders and inquiries as needed, including those received via phone, fax and email.

Processes returns & answer inbound/outbound phone calls. Receive and process customer inquiries in a timely fashion. Communicates with customers to obtain information as required. Maintain pricing control points Coordination with Sales, Trade Team, Clinical Care, Customer Relations, Patient Engagement, Inventory Management, Transportation, 3PL, Quality Assurance, Pricing and Contract, Area Financial Services (AFS), Local Finance Central Services, necessary to maintain a high level of customer satisfaction.

Advise customers on product availability and inventory status. Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing. Responds to all customer complaints immediately and notify all relevant parties.

Maintain customer account information, assuring effective billing and maintenance of all related paperwork. Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required training and/or documentation is accurate, complete, correct revisions are in use,



policies and procedures are understood and adhered to, and training records are maintained and controlled according to validated procedures. Maintain knowledge of published price lists, calculators and quote policy for all orders.

Communicates and coordinates with internal departments, sales teams and customers to complete order processing functions. Coordinates with the Distribution 3PL in order to meet customer delivery requirements. Process order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders Researches and maintains data in systems Identifies and resolves order processing and systems related issues Process all Returns, inquiries and logistical complaints.

Knowledge of Sales and Distribution Enterprise Software (SAP, Oracle) Microsoft Suite, including, basic Excel Excellent customer service skills and ability to write and express ideas clearly; French & English speaking skills mandatory. Must be able to read and write in French language.

Pharmaceutical

Industry background Excellent phone skills.

Technical

Knowledge ~ 2 year degree in Business or Office Management preferred ~2-3 years of customer service experience required ~ Pharmaceutical industry background preferred ~ Prior SAP experience strongly preferred ~ Experience working in a service driven customer focused environmentBilingual proficiency in French and English, both written and spoken. AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world. #

📌 Customer Service Analyst (contract) (Montreal)
🏢 AbbVie
📍 Montreal