Become a Customer Service Analyst with AbbVie in a hybrid work model that promotes excellence in customer support. You will analyze, process inquiries, and manage sales orders efficiently. At AbbVie, we're seeking a dedicated Customer Service Analyst to enhance the customer experience.

This role is vital in ensuring timely processing of inquiries and orders, communicating crucial information, and maintaining high customer satisfaction. You'll work closely with internal departments and provide valuable insights into customer complaints and product availability. Key Responsibilities:

- Process sales orders accurately and on time
- Communicate with customers to gather necessary information
- Generate weekly and monthly reporting on key metrics
- Advise on product availability and inventory status
- Monitor compliance with departmental regulations

Requirements:

- 2-3 years of customer service experience
- Robust communication skills in French and English
- Pharmaceutical industry background preferred
- Knowledge of SAP and Microsoft Suite
- Excellent phone skills and ability to multitask

Elevate your career by delivering exceptional customer service and support at AbbVie.

📌 Customer Service Analyst at AbbVie (Montreal)
🏢 AbbVie
📍 Montreal