New Roots Herbal

About Us

Recent Roots Herbal is one leading manufacturer and distributor of high-quality natural health products in Canada. Based in Vaudreuil-Dorion, the company is growing and looking for dynamic and motivated people. Are you currently seeking a new challenge that will have a direct positive impact on the well-being of thousands of people? Join our team and help us make a difference.

Main Tasks and Key Responsibilities

- Process customer orders (phone/email/online) and answer their inquiries.
- Enter sales orders in SAP.
- Manage customer accounts, inquiries, issues, and complaints.
- Handle returns, damaged products, and pricing errors.
- Maintain excellent relationship with customers.
- Promote our products and inform customers about current promotions.
- Manage an assigned internal sales territory by phone (The position does not involve telemarketing).
- Perform other related duties as required.

Required Competences and Skills

- Possess one 1-3 years of experience in customer service as an order clerk.
- Strong interpersonal skills and the ability to communicate effectively.
- Excellent written and verbal communication skills in English and French (90 % of our clients are located across Canada and are mostly English-speaking).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).




- Well organized, detail oriented and a good team player.
- Self-motivated, able to multitask, and comfortable working with minimal supervision.
- Experience in sales and/or natural health products (an asset).
- Experience with SAP (an asset).
- Thrives in fast-paced environment and remains calm under pressure.

Education

High School Diploma (or equivalent) Training in customer service, administration, or business (an asset)

Schedule

Monday to Friday - 40 hours / week Rotation from 9:00 a.m. to 5:00 p.m. / 8:00 a.m. to 4:00 p.m. / 7:00 a.m. to 3:00 p.m. (including one Friday off per month)

Temporary position to cover a maternity leave (until the end of March 2028).

In-Person position (3405, F.-X.-Tessier, Vaudreuil-Dorion (QC) J7V 5V5)

- We offer a competitive salary and a bonus plan after three (3) months.

Advantages

- Competitive salary
- Comprehensive group insurance program
- Employer RRSP contribution
- Free on-site parking
- Friendly and welcoming work environment
- Excellent work-life balance

To apply, please send your resume by email to [email protected]

Only candidates selected for an interview will be contacted. No Agency please.

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📌 Customer Service and Inside Sales Representative (Maternity Leave Replacement) (Vaudreuil-Dorion)
🏢 New Roots Herbal
📍 Vaudreuil-Dorion