Customer Service Representative

Eastern Fine Motors is looking for a friendly, qualified, and customer-focused Customer Service Representative to join our team.

The ideal candidate will have excellent communication skills, a positive attitude, strong organizational skills, and a genuine commitment to providing an outstanding customer experience.

Key Responsibilities

- Welcome customers warmly when they arrive at the office.
- Provide professional and friendly customer service at all times.
- Offer customers tea, coffee, or other refreshments when appropriate.
- Keep the reception area, office, and surrounding hallways clean, organized, and welcoming.
- Answer incoming phone calls professionally and assist customers with their questions.
- Monitor missed calls and return customer calls in a timely manner.
- Respond to customer emails promptly and professionally.
- Schedule and manage customer appointments.
- Follow up on customers' vehicles throughout the day.
- Communicate regularly with the mechanical/service team to obtain current updates on each vehicle.
- Keep customers informed about the status and progress of their vehicle.
- Communicate any important updates, delays, or changes to customers in a timely manner.
- Maintain clear communication with mechanics and other team members regarding customer vehicles.
- Follow up with customers when additional information or approval is required.




- Ensure that customer requests are properly communicated and followed through.
- Help create a welcoming, organized, and professional environment for every customer.

Qualifications & Skills
- Excellent verbal and written communication skills.
- Friendly, professional, and positive personality.
- Strong customer service and interpersonal skills.
- Ability to communicate professionally by phone, email, and in person.
- Highly organized and detail-oriented.
- Ability to multitask and prioritize daily responsibilities.
- Strong follow-up and time-management skills.
- Comfortable working in a fast-paced automotive workplace.
- Team player with the ability to communicate effectively with mechanics and service staff.
- Basic computer and office skills.
- Previous customer service or automotive industry experience is an asset.

What We Are Looking For We are looking for someone who understands that excellent customer service means following the customer and their vehicle throughout the entire service process.

You will play an important role in making sure customers feel welcomed, informed, respected, and well taken care of from the moment they arrive until their vehicle is ready.

If you are friendly, organized, reliable, and enjoy working with people, we would love to hear from you and welcome you to the Eastern Fine Motors team.

Pay: $18.00-$19.00 per hour

Work Location: In person

📌 Customer Service (St. John's)
🏢 AUTOWA
📍 St. John's